Job Posting for IT Specialist - Applications at DCH Health System
Overview
Supports the operational use of assigned software applications through delivery of solutions to meet customer requests. Customer service oriented and must promote a professional relationship with both customers and vendors. Coordinates issue escalation with vendor support. Responsible for coordinating updates, patches, maintenance, and backup routines with vendor, customer and internal IT team effectively. Responsible for delivering timely knowledge and service assistance on assigned applications.
Responsibilities
Implements appropriate assigned application solutions to meet customer needs.
Assists in the implementation of projects and serves as a project resource
Serves as a resource between customer departments and Information Technology staff for major and minor applications projects.
Develops and implements IT applications consistent with customer requirements and industry standards
Administers security per IT procedures
Serves as a limited training resource and mentors new employees.
Develops and implements cost savings and performance improvement processes.
DCH Standards:
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.
Qualifications
Associate degree and 3 years of hands of healthcare, business or IT experience. Bachelor’s degree preferred. Experience or certifications may substitute for education requirement.
Exhibits interpersonal skills and abilities to deal effectively with all levels of personnel
Possesses personal computer skills with experience in hospital or clinic applications
Must be able to read, write legibly, speak and comprehend English
Demonstrates basic skills in the following:
Skill in financial applications, and/or clinical applications
WORKING CONDITIONS
WORK CONTEXT
Frequent face to face or telephone contact with others
Must work well within group setting or on a team
Frequent daily use of electronic email
Occasional meeting organizer and facilitator
Ability to travel to all Health System facilities
Physical presence onsite is essential
Must have good manual dexterity for data entry and adjustment of paper and forms in printers
PHYSICAL FACTORS
Light work with sitting for 99% of the time
Hearing and vision must be normal or corrected to within normal range
Able to perform the duties with or without reasonable accommodation
Salary.com Estimation for IT Specialist - Applications in Tuscaloosa, AL
$66,468 to $91,203
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