Inside Sales Representative

Job Purpose:

The Inside Sales Representative serves our customers with excellence through building sales and maintaining trust. This position helps ensure that our customers are provided with the right solutions and supplies to get their job done.

Essential Duties:

• Rents equipment or arranges for provision of service to customer.
• Prepares rental forms and contracts, obtains customer signature and other information as required.
• Maintains daily contract file.
• Computes charges based on rental or service rate.
• Ensures all activity and customer transactions are performed within Rental One safety policies
• Explains rental fees and provides information about rented items, such as operation or description.
• Collects deposit or payment or records credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Answers telephone and receives orders by phone.
• Recommends items to customers that meet their needs.
• Reserves items for requested time and maintains rental reservation file.
• Updates/calls overdue list daily and alerts supervisor of overdue contracts.

Other Duties:

• Cleans showroom and equipment.  Arranges showroom displays.  Keeps shelves organized, stocked and clean. May also clean customer restrooms.
• Inventories retail sales merchandise and advises supervisor of low levels of merchandise.
• Assists customer with the loading and unloading of equipment when necessary. May also need to demonstrate safety features and operational features of the equipment.
• Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
• May fill customer’s propane cylinders from time to time.
• Resolves customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Rental One.
• Report safety violations to supervisor.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety requirements and other regulations and security in store.
• Attend department, store and safety meetings.
• Perform other duties as requested.

Skills/Qualifications:

• A high school diploma or equivalent GED is preferred but not required.
• Must be able to lift approximately 70 lbs. 
• Must maintain a professional personal appearance.
• Must possess sales skills.
• Must maintain a customer service mindset.
• Must be able to use mathematics to solve problems.
• Must speak English clearly and write legibly. Ability to speak another language is a plus.
• Must pass company drug screen.
• Must maintain an acceptable attendance record.
• Must be able to provide, understand and complete instructions furnished in written, oral or scheduled form.
• Maintain a cooperative working relationship with co-workers.
• Must be able to maintain a high degree of patience.