Location: West Fargo, ND
A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.
The Service Desk Analyst will provide Level 1 support to Bobcat dealers and customers relating to Digital/Telematics inquiries and physical product inquiries relating to attachment compatibility and specifications. The Service Desk Analyst logs requests, resolves inquiries (within area of expertise or via documented solutions), and escalates remaining issues to Level 2 technical product support teams. The Service Desk Analyst manages the progress of cases and provides a response or updates to the impacted customer and/or dealership.
FORMAL EDUCATION REQUIREMENT:
Bachelor’s degree in a Business, Communications, or related field or comparable work experience in Customer Service or Service/Help Desk environments.
EXPERIENCE, KNOWLEDGE & SKILLS
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.
Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position.
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