Contact Center – Scheduling

Dean’s Professional Services is now hiring for qualified, patient-care focused Contact Center – Scheduling to work for a State Hospital in the Houston, TX area. 

We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities!

Contact Center – Scheduling are responsible for scheduling answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.

Job Responsibilities:

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.
• Accurately documenting all calls using the appropriate computer systems.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Providing advice, information and solutions to all customers.
• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work.
• Working to achievable targets within a strong team orientated environment.
• To adhere to quality scripts and to maintain a high level of quality scores.
• Ability to adapt to new changes in a fast pace environment.
• To represent the organization in a positive and professional way at all times.
• Display a positive attitude and high level of commitment.
• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.
• Comply with all security requirements identified under HIPPA/PHI and as outlined in policies.
• Any other duties that may be assigned by your leader.

Job Requirements:

• High school diploma or equivalent. Required. 
• 2 years contact center, customer service, &/or other experience in a healthcare setting. Required  
• Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration
• knowledge.
• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
• Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

Job Details:

• Schedule varies; Typically M-F hours between 7am -7pm. Saturdays 9am-2pm
• $19/hr (based on experience) benefits
• Full benefits – healthcare, dental, vision, 401k program
• Temp-to-Hire opportunity
• Outpatient facility 

Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visit www.deansprofessionalservices.com.