What are the responsibilities and job description for the Debt Resolution Specialist position at Debt Solutions?
About us
Debt Solutions is a small business in Irvine, CA. We are professional, agile, social and our goal is to Help Others while being your own Self Motivated Boss.
Our work environment includes:
- Modern office setting
- Food provided
- Food provided
- Food provided
- Growth opportunities
- Casual work attire
- On-the-job training
- Safe work environment
- Lively atmosphere
```Duties```
- Conduct account resolution activities for outstanding balances and delinquent accounts
- Perform account reconciliation to ensure accuracy of billing and payment records
- Utilize financial concepts and knowledge of revenue cycle management to analyze accounts and identify discrepancies
- Communicate with customers via phone to discuss account status, resolve billing issues, and negotiate payment arrangements
- Maintain accurate and up-to-date account information in the system
- Collaborate with internal teams to address customer inquiries and provide timely resolution
- Follow established procedures and guidelines to ensure compliance with company policies and regulations
```Qualifications```
- Previous experience in accounts receivable or account resolution preferred
- Strong telemarketing skills with the ability to effectively communicate over the phone
- Knowledge of financial concepts and basic math skills for account analysis
- Excellent phone etiquette and customer service skills
- Attention to detail and strong problem-solving abilities
- Ability to work independently and meet deadlines
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $600.00 - $2,000.00 per week
Benefits:
- On-the-job training
- Opportunities for advancement
- Paid training
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Office
Work Location: In person
Salary : $600 - $2,000