AP SHARED SERVICES SUPERVISOR (REMOTE)

We’re looking for a self-motivated AP Shared Services Supervisor, who has a passion for challenges, innovation, and helping people to achieve their goals.

ABOUT INFOSYNC SERVICES

Multi-unit business operators often find accounting and payroll to be frustrating and expensive. InfoSync provides the people and technology so they can focus on their core business.

With over 11,000 locations using our services across 90 different brands, InfoSync is the leading provider of outsourcing services for multi-unit businesses.

WHY WORK FOR INFOSYNC?

At InfoSync, we know that you want to be a valued employee. In order to do that, you need a job with purpose, development, and opportunity for growth. We believe everyone should feel a part of a bigger purpose and enjoy coming to work every day. That is why we’ve hired over 600 employees who help us achieve our mission, vision, and our values.

Mission: Be the leading provider of outsourced business solutions through insight and innovative technologies, the development of people, and delivering excellent customer service.

Vision: Power people, enabling them to maximize their success.

Values: People, Teamwork, Respect, Integrity, Accountability, and Purpose

The AP Shared Services Supervisor reports to the Leader of AP. General duties will include training of AP staff for designated roles, AP Batch reviews, AP Error reporting, coordination and completion of AP Shared Services task and the support of AP in both the Wichita and Oklahoma City Service offices and other task and responsibilities assigned by their supervisor as needed.  In addition, is responsible for the direct supervision of the AP Shared Service staff as assigned.

Requirements:

• 2 years Accounts Payable experience
• High school diploma, GED or higher
• Excellent verbal/written communication skills, interpersonal skills and presentation skills
• Ability to multi-task and prioritize assigned projects to meet deadlines
• Enjoys the unexpected and possesses a willingness to go the ‘extra mile’
• Must be detail oriented
• Supervisory skills like Empathy, Positive attitude/language, Patience, Professionalism, Adaptability, Tenacity, Etc.
• Self-motivated; ability to take on assigned tasks with minimal supervision
• Problem solving skills

Preferred:

• Bachelor’s degree in a business-related field
• Accounts payable experience

Responsibilities:

• Oversight and leadership for a portfolio of clients end to end Accounts Payable delivery that is timely and high quality. Utilize data to make quality decisions to control AP throughput and quality, as well as drive process improvements.
• Build, sustain and support AP Shared Service staff and train AP personnel on approved ISS AP standard processes which include but are not limited to:
  1. Invoice Processing Procedures
  2. Vendor /Invoice Inquiry
  3. Store code & G/L account coding
  4. Processing / Validating batches
  5. Invoice imaging requirements
  6. Creation of Pay Controls
  7. Completing eInvoice and ePayment workflow tasks
  8. Processing EDI failures
  9. Garnishment/Tax/ License payment processing
  10. Stop payment/voids/reissues of AP Checks
  11. Mailing/ Urgent Handling of AP checks
  12. Period-end close calendars/requirements
  13. Vendor Maintenance /new set up and changes
  14. Statement working /research
  15. Record Retention and email organization
  16. Building of x-Ref tables

• Supervision of assigned AP Shared Services staff
1. Ensure personnel receive training according to Infosync guidelines

1. Monitor and ensure AP have an appropriate workload
2. Maintain that AP are allocating their costs accurately via time tracking
3. Ensure completion of all tasks with the most efficient and accurate process
4. That they are communicating effectively and timely with the client groups that they are assigned.
5. Ensure that the training is ongoing and supported as needed
6. Communicate with the AP Coordinator & Training Supervisor and AP Shared Services Manager on progress and performance of AP personnel - Ensuring AP grasps accounts payable concepts, follows standard procedures, and are accurate and productive
7. Provides double verification of any AP batches processed by new AP until released as accurate and for AP personnel that are being performance coached for accuracy
8. Complete certifications on all Accounts Payable staff
9. Ensure compliance in SSAE18 Accounts Payables and reviews documented errors on the SSAE18 AP Batch review log for specified clients

• Reviews and revises AP standard processes to ensure maximum efficiencies and accuracies and to keep pace with technological/ program advances.
• Supervision includes:
1. Ensure direct reports are properly clocking in/out
2. Ensure attendance expectations are being met
3. Completes annual and mid-year reviews, request and provide feedback as needed, but annually at a minimum.
4. Reviews individuals and processes to verify maximum efficiencies
5. Conduct regular one on one and group meetings for assigned direct reports

• Misc. Job Duties
1. Provide back-up to coverage to AP staff as special circumstances demand to meet clients service expectations/ needs.