What are the responsibilities and job description for the Business Office Lead/Customer Service position at Default Brand?
Essential Duties and Responsibilities:
- Resource to other customer service specialists
- Set a positive example for other customer service specialists as it relates to job performance and expectations
- Communicates with all parties in a professional manner and provides explanations regarding the account(s)
- Analyze patient accounts for complete insurance information to ensure the filing of insurance is correct
- Contact patients regarding payment arrangements on balance due accounts
- Perform collections calls and send collection notices on a systematic basis as accounts are resolved by review date(s)
- Answer incoming calls within company established guidelines to provide prompt and courteous service to callers
- Assist callers and or walk ins with questions on accounts either from the patient, payor or attorney
- Review accounts involved in third party liability to ensure liens and probates are filed and updated
- Serve as a resource to assist patients with financial assistance options
- Research account specifics to complete necessary follow up actions
- Documents timely, complete and accurate actions in ClaimIQ/DAR and Artiva/HMS
- Attend in-services, education sessions and department meetings as scheduled
- Take escalated calls from patient, payor or attorney
- Train new hires to department standards
- Ability to perform all other duties as assigned or requested
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