Consumer Support Technician III - Quality Assurance

SUMMARY: Under the direction of the Quality Assurance Program Manager, perform administrative and office support activities.

HOURLY RANGE: 

$19.0074-$26.7454

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide administrative support to management and unit staff.

• Type error-free QA reports, Corrective Action Plans, Immediate Danger Reports, Sanctions, and correspondence, and file material as needed.
• Maintain a variety of ticklers and listings as required.
• Responsible for gathering data to compile CAP monthly report for the Program Managers. Maintain a tickler system to ensure that CAPSs receive the necessary follow-up and closure.
• As directed, assist Program Manager – Quality Assurance Program with staff reminders.
• Maintain inventory of program’s equipment.
• Track and coordinate non-mobile rates for day programs.
• Coordinate duty day assignments.
• Setup schedule visits for new facilities in SANDIS and make CPL assignments.
• Track and respond to Out-of-Area Requests.
• Revise and assign to the appropriate case management unit the 513 unannounced visit list.
• In preparation for Placement Discussion, compile the calendar and the Placement Referrals.

• Make travel, meeting, and other arrangements for staff.
• Prepare reports, memos, spreadsheets, and documents.
• Maintains supplies inventory; placing and expediting orders for supplies; verifying receipt of supplies.
• Promptly and courteously answer incoming calls and direct to appropriate staff as necessary.
• Excellent customer service to all departments, vendors, and staff.
• Sort incoming mail, faxes, and courier deliveries for distribution.
• Prepare and send outgoing faxes, mail, and courier parcels.
• Code and file material according to the established procedures.
• Update and ensure the accuracy of the organization's databases.
• Back-up electronic files.
• Coordinate the maintenance of office equipment.
• Acts as a liaison with other departments.
• Complete all SIR functions, including Review, Email, Input, Copy, Fax, etc. 

• Other duties as assigned.

MINIMUM POSITION REQUIREMENTS:

• High school diploma or equivalent.
• 1 year of related office experience.
• Ability to operate office equipment and use Microsoft Office.
• Ability to work cooperatively and effectively with others.
• Ability to spell and punctuate correctly, use good English, and make simple arithmetical computations.
• Extensive software skills, Internet research abilities and strong communication skills are required.
• Full use of an automobile, possession of a valid driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation.  Must have and maintain a safe driving record.
• Bilingual preferred.

COVID-19 PRECAUTIONS: 

The health and well-being of our employees is of utmost importance to Inland Regional Center. ​In addition to following CDC guidelines, our agency also takes other safety measures to help protect our employees against COVID-19 such as:

• Hybrid remote and in-office work with staggered in-office work schedules
• Office equipment for remote work use at home
• Virtual Meetings through Teams App
• Employees may wear personal protective equipment in the workplace and practice social distancing in their discretion.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary : $19 - $27