COMPANY AND POSITION OVERVIEW 

Major Broadway theatre owner-operator is seeking enthusiastic Ushers to join our Theatre Operations team.  Direct experience with theatrical performance is not required.

This role is a key member of our front of house team ensuring guests are warmly welcomed into the theaters. Job duties include, but are not limited to seating patrons, responding to guest requests and working directly with the Theater Managers and Head Usher to ensure smooth front of house operations. This is a guest facing position and we are seeking team members who are friendly, helpful, and take initiative to find solutions to problems (“finding the yes”) for our guests. 

You will be joining a high-energy, detail focused team that plays a central role in keeping our five theatres (the St. James, the Al Hirschfeld, the August Wilson, the Eugene O’Neill, the Walter Kerr) and hit shows running smoothly. You will work inside a collaborative, respectful, and driven company that's focused on providing the best experience for theatergoers and theatre-makers on Broadway.

ABOUT JUJAMCYN

Jujamcyn’s mission is to create raves for our theatergoers and theater-makers by guiding them through their journeys in our theatres with such care, expertise, and pride in each other, our shows, and our houses that they truly feel they belong and are compelled to return. Jujamcyn Theaters is recognized as a theatrical innovator, championing shows that push the boundaries of Broadway and create new experiences for audiences.

Core Values and Commitments

Sense of Community

We value a culture that makes everyone feel seen and heard, included and not forgotten. We are committed to strengthening our sense of community and belonging by ensuring equity in hiring, career development, and day-to-day work life.

Shared Commitment to Excellence

We believe in the best in each other and in being on each other’s side, while setting high expectations of individual and collective growth and achievement. We commit to providing support and tools to help each individual deliver their best.

Innovation and Progress

We believe that a great team is one that continuously grows and finds areas for improvement every day. We are committed to building a diverse team to support our drive for innovation and progress.

Collaborative Relationships

We embrace the idea of “finding the yes” for our team members, theatregoers and theatre-makers; and we are committed to facilitating productive relationships through clear, consistent, and respectful communication that is grounded in empathy.

The Power of Theatre

We believe theatre has the power to nourish hearts, enlighten minds and convene community. We strive to consistently expand the canvas of Broadway, making great art that is also great commerce, which in turn supports our work and the livelihood of our teams.

JOB REQUIREMENTS 

• Enthusiastic and excellent interpersonal skills.

• Ability to walk up and down flights of stairs and stand for the duration of a shift.

• Ability to effectively deal with department heads and team members, some of whom will require high levels of patience, tact and diplomacy.

• Must be able to work well with a team and provide exceptional customer service skills by treating all patrons and coworkers with respect.

• Previous customer service experience is reccomended. 

JOB HOURS

Must be available to work a flexible schedule, including nights, weekends, and holidays. Ideal candidate will be willing and able to work Saturday afternoons and evenings. 

JUJAMCYN OFFERS

Local 306 Union Benefits including Health and Pension

Performance based pay of $80.65 per shift. 

Website Resources

 Jujamcyn Theaters LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

 In order to ensure a healthy and safe work environment, Jujamcyn Theaters is following industry standards by requiring all employees to be fully vaccinated and provide proof of their COVID-19 vaccine before their start date. Employees who cannot receive the vaccine because of a qualifying legal reason may request an accommodation to this requirement.

Salary : $81 - $0