Director of Donor Services

If you want to be a part of a Top Workplace that is rated as having the “Most Meaningful Work” amongst Minnesota large employers, we would welcome the opportunity to meet you! 

Mn Adult & Teen Challenge is seeking a Director of Donor Services to join our team in helping transform lives. When you work for MnTC, you're a part of culture recognized for work life balance, supportive managers and employee appreciation! 

"At MnTC, I'm a part of a family team; I get to make a difference in the lives of others, and I feel valued & appreciated." - current employee who's been with the organization for 24 years

 Job Summary: Oversee and manage gift processing, system-generated donor communications, and
donor & revenue analysis reporting using Raiser’s Edge. Supervise Donor Relations gift entry
staff. Develop the Annual Fund plan and ongoing strategies for managing the acquisition,
retention and re-engagement of lapsed donors for the Annual Fund.

Essential duties and responsibilities:
Donor Database Administration:
• Manage administrative rights and provide training and assistance for all users.
• Supervise and assist Donor Accounts Coordinators on routine gift processing and new initiatives
related to gift processing, acknowledgements, donor communication and record keeping
• Develop and maintain a procedure manual for all entry processes on Raiser’s Edge
• Create and maintain all tables, funds, appeals, mailing templates, global updates. Serve as
technical expert on all Blackbaud and integrated software such as Classy fundraising, Luminate
Online, Omatic, etc.
• Create routine and one-off reports, mailing lists, and data analysis as needed
• Work closely with Marketing team on joint-systems donor communication processes.
• Implement/maximize use of RENXT capabilities to assist gift officers in maintaining and
cultivating strong donor relationships.
• Manage donor contacts, address changes, relationships and event participation to aid in specific
solicitations and cultivation strategies.
• Be the lead on researching and implementing integration of other online systems including online
giving, peer-to-peer fundraising, text-to-give, e-mail communications, e-newsletters, silent
auction mobile bidding, etc.
• Coordinate with Finance department on month-end reconciliation and reporting.

Annual Fund Management:
• Create and implement a comprehensive Annual Fund plan to address acquisition, retention, and
lapsed donor re-engagement for the Annual Fund campaign
• Re-evaluate current processes, communications and strategies for relevance and possible areas for
improvement
• Research and recommend un-tapped opportunities to further engage Annual Fund donors
• Periodically measure the effectiveness of current campaign strategies
• Be the gate-keeper of insuring all campaign initiatives are carried out on a timely basis including
month-end and year-end closing processes.
• Assist in annual revenue budgeting process as needed
• Review and approve marketing pieces related to Annual Fund communications
• Keep supervisor informed of high-level strategies and new initiatives

Other:
• Participate during events to insure the success of fundraising activities
• Assist with Development department initiatives on donor cultivation activities
• Maintain professional standards of appearance and conduct at all times
• Other duties as assigned by Sr. VP of Development

Knowledge, Skills and Abilities:
• Computer literacy in using, maintaining, and report writing on The Raiser’s Edge
• Teaching skills to assist staff members on how to use Raiser’s Edge NXT
• Excellent written and verbal communication skills; individual and group presentations skills
• In-depth knowledge of Microsoft Excel with the ability to export and import data as needed for
various projects including global changes for entire database
• Highly organized with extreme attention to detail, ability to problem-solve, set priorities and
complete work on time with a high level of accuracy
• Self-starter with the desire and ability to work independently with minimal direction
• Strong sense of integrity for managing confidential information
• Enjoys working in a fast-paced environment with a team of dedicated professionals whose
passion is to help others find freedom from addiction

Personnel Supervised:
• Donor Account Coordinator/Gift-Entry personnel

Minimum Qualifications:
• 4-year Bachelor’s degree in related field
• Minimum of one year development experience in a fundraising environment. Prefer a candidate
with 3 years of experience in nonprofit.
• 2 years of hands-on experience with The Raiser’s Edge. The Raiser’s Edge Advanced Training
Certification a plus.
• Possession of a valid driver’s license and a clean driving record that will be accepted by this
organization’s vehicle insurance carrier
• Ability to successfully complete the background check process