Security Field Supervisor (OC)

Defense International is currently hiring a Field Supervisor to support operations for remotely managed accounts by performing on-site supervision of Security Professionals and ensuring site coverage at all times. Supervisors work closely with Account Managers and Dispatch on a day-to-day basis to supervise remote service delivery.

>>SHIFTS AVAILABLE: Must be available to work any shift and day - 40 hours per week<<

KEY RESPONSIBILITIES:

• Perform day/night site visits to inspect & supervise SPs in the field
• Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
• Work with Account Managers to coach, counsel, discipline, train, and manage relationships with SPs
• A Field Supervisor supports operations for remotely managed accounts by performing on-site supervision of Security Professionals and ensuring site coverage at all times. Work closely with Account Managers on a day-to-day basis to supervise remote service delivery
• Responsible for visiting assigned post locations on a regular basis (the specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
• Responsible for conducting on-the-job training, in coordination with the Post Commander, of new employees assigned to post, or when changes to post orders are made
• Respond to call-offs that occur during the shift, which may include identifying other individuals to fill in and/or standing posts until such replacements arrive
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Management
• May be responsible for administering counseling or disciplinary actions that have been initiated by Account Managers.
• Distribute information to posts as directed by the Branch or Corporate office, which may include communicating such information to Security Officers
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to a Manager
• Responsible for maintaining all current BSIS licenses and ensuring a working knowledge of all posts within his or her regional area of responsibility

QUALIFICATIONS:

• Must have an Active Guard Card
• Minimum high school diploma or equivalent required. Some college education or business classes are desirable
• Minimum 3 – 5 years of professional-level experience required and prior experience in the security industry, law enforcement, and/or military highly desired
• Experience in scheduling, operations, or other functions of the security industry a plus
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within the last 36 months, no more than 1 accident in the last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• This position requires excellent attendance and punctuality. Must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly
• The ability to write effective and concise reports in neat, legible handwriting is required
• Working knowledge of Microsoft Office software is a considerable plus
• Professional, articulate, and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills are required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required