Manager, Collections

About defi SOLUTIONS:

It is an exciting time to join defi!

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.

Position Purpose:

The collection Manager will be responsible for a team that processes customer service transactions associated with the auto loan and lending business.

Essential Job Responsibilities:

• Own the Collections Dept from end-to-end processing
• Enhance productivity and streamline processing to achieve at least 10% improvement year over year.
• Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients’ expectations.
• Hire and retain top talent (as measured by the defi SOLUTIONS hiring scorecard) to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor.
• Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision.
• Perform staff coaching a minimum of 30% of time as a priority of job function.
• Manage team call quality to exceed 90% based upon internal and external call reviews.
• Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire.
• Ability to create and follow policy and procedures 100% of the time.
• Respond to client inquiries within 24 hours.
• Perform other duties as assigned

Education:

• Bachelor’s Degree in Business Administration or related field required.
• Certified Regulatory Compliance Manager (CRCM) designation a plus.

Job Related Experience:

• Job Related Experience: 5 - 8 years require
• Management Experience: 3 - 5 years required

Additional Skills/ Knowledge:

• Ability to solve problems based upon researching and analyzing information before recommending/selecting the appropriate solution.
• General responsibilities and objectives are assigned with considerable latitude for defining actions and setting priorities. Generally, results and outcomes are reviewed, rather than work in progress.
• Ability to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related job.
• Ability to compose and/or interpret internal and/or external business letter, memos, reports, may require understanding and explanation, of policies and procedures to others, both internal and external to defi SOLUTIONS.
• Detailed understanding of state and federal debt collection regulations and statutory requirements as well as collection and skip tracing techniques.
• Indirect automotive finance industry knowledge a plus.
• Knowledge of repossession and bankruptcy proceedings.
• Ability to manage time effectively and multi-task.
• Ability to set and monitor individual goals as well as motivate employees.
• Excellent communication, leadership, organizational and interpersonal skills.
• Working knowledge of Microsoft Office products a plus.
• Experience with budgeting and staff forecasting.
• Inbound / Outbound Dialer strategy knowledge
• Knowledge of repossession management, insurance filing and pre-paid product cancelation preferred

Travel:

5%-10% potentially based on business need and location.

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.