What are the responsibilities and job description for the NOC Administrator - 3rd shift position at Deft?
The Deft team humanizes technology. We actively listen to our clients, learning and collaborating to develop tailored proposals that perfectly fit their needs. Then we proceed to design, build, operate, secure and scale unique technology solutions with a singular purpose: to deftly deliver on the promise of technology.
We are seeking a NOC Administrator with a strong focus on networking architecture and operations (layer 2, layer 3, virtual networks, routing protocols) to join our second shift Engineering Support team. In this role, you will be responsible for monitoring network and system performance, identifying and escalating incidents, and providing initial troubleshooting and resolution for basic technical issues.
Our ideal candidate should have a solid understanding of networking concepts, strong analytical skills, and a customer-centric approach. You will play a critical role in maintaining the availability, stability, and integrity of our network infrastructure.
\n- Monitor task workflow, customer communications, and trouble ticket generation / escalation / resolution.
- Provide initial analysis, triage, and troubleshooting for basic technical issues reported by users or detected through monitoring tools.
- Escalate complex incidents or issues to Tier 2/3 support teams, ensuring proper documentation and communication.
- Proactively monitor and troubleshoot Deft and customer environmentsfor stability and performance.
- Create, modify, and improve documentation supporting the Engineering Support Team.
- Respond to customer trouble reports and requests via telephone and trouble ticketing systems, using experience and judgment to escalate problems as needed.
- Work with team members across multiple geographic locations and time zones to ensure thorough completion of tasks.
- Act as both an internal and external-facing escalation point involving technical issues and network status.
- Contribute to knowledge base documentation, updating procedures, troubleshooting guides, and best practices.
- Maintain and promote Deft’s top-quality support and customer satisfaction.
- Propose, develop, and complete projects requisite with skill level.
- Stay up-to-date with industry trends, technologies, and best practices
- Experience working in a NOC environment
- Hands-on prior experience working in a data center
- Experience working with ticketing systems (e.g., JIRA, Zendesk)
- Experience interacting with monitoring tools (e.g., DataDog, LogicMonitor, Prometheus)
- Experience using runbooks to troubleshoot and correct common problems
- Minimum of 1-year operational experience (Service Provider or Enterprise IT Campus/Datacenter).
- Solid understanding of networking concepts, TCP/IP, and network protocols
- Typical “internet application” comprehension: HTTP/S, SMTP, DNS, etc.
- Basic VMWare skill set
- Basic Linux knowledge and skill sets
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
- Demonstrated willingness to learn, teach, and share knowledge.
- Customer-focused mindset with a passion for delivering exceptional service.
- Working knowledge of Veeam backup software
- Working knowledge of Juniper JUNOS
- Working knowledge of firewalls
- RedHat (or other Linux distribution) certifications
- Experience working in multitenant, managed services environment
- Make a difference for our clients daily
- Find a way forward
- Push to your potential
- Care, and show up for each other
Benefits: Deft’s total benefit package is highly competitive, designed to support your success at work, at home, and at play – and includes, Flexible Time Off, RTA and CTA Transit Benefits, 401k with 4% employer match, free employee collocation and cloud account, technology allowance program with monthly payroll reimbursement, Life Insurance/Long Term Disability, Health Insurance with HRA/HSA Options, Vision Insurance, Dental Insurance, and a fun and casual work environment. Your recruiter will be happy to discuss all that Deft has to offer!
Pay Range: $29 - $36/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
Deft is committed to a diverse and inclusive workplace. Deft is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
As part of this commitment, Deft will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@deft.com.
Salary : $29 - $36
