What are the responsibilities and job description for the Front Desk Agent position at DEFY?
Do you love fun and exciting environments? Do you love creating memorable experiences? We are the largest provider of trampoline parks globally, with names such as CircusTrix, DEFY, Sky Zone, Rock'n Jump and more.
Our purpose is to drive the active entertainment movement across the globe by creating memorable moments, inspiring participation, and supporting our team members and guests as we achieve new heights together.
We value creativity, innovation, integrity, diligence, customer satisfaction, as well as employee well-being. We apply these values through you to help create an atmosphere where we can continue to be "Purveyors of Awesome".
Currently, we are in search of Front Desk/Sales Agents to join our team!
As a Front Desk Agent, you are directly responsible for all Front Desk processes and procedures but most importantly selling Flight Club Memberships.
Job Duties
- Maintain a friendly, outgoing personality with our guests and team members.
- Conduct sales and recommendation of products based on guest needs.
- Introduce promotions and opportunities to the guest.
- Operate cash registers for all guest transactions; managing financial transactions and balancing drawers.
- Conduct daily, weekly, and monthly maintenance checks.
- Assist in managing inventory on a weekly basis.
- Support team lead in all opening and closing park procedures.
- Help maintain a clean environment; some janitorial duties will apply.
- Act as a first responder to emergencies and respond appropriately.
Qualifications
- Customer Service and Sales experience preferred.
- Amusement park, retail, hospitality or related experience is a plus.
- Ability to work in a fast-paced environment is a must.
- Able to work a flexible schedule during normal business hours, including weekends and some holidays.
- Comfortable engaging with large groups of people.
