Housekeeping Shift Manager

POSITION SUMMARY
Directs the work of an assigned shift in the Housekeeping Department. Always maintains a high-quality property appearance. Adheres to department budget. May act in a lead capacity during the Executive Housekeepers absence.

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive:

• Directs and supervises the housekeeping staff
• Assists in the selection, supervision, training, and development of staff
• Assists in implementation of preventative maintenance and property wide cleanliness programs.
• Assists in ensuring timely response to all reports of safety hazards and proper communication and training in hazardous chemical handling
• Assists in the compliance with all department and company policies, procedures, internal controls, and government regulations
• Demonstrates old world hospitality with charm

WORKING CONDITIONS
Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts.
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays
• Extended time seated as well as on your feet

JOB QUALIFICATIONS

• High school diploma or GED certificate
• Must be 18 years of age or older
• 3 years of housekeeping supervisory experience in a high-volume hotel is preferred
• Must be able to convey accurate information both orally and written
• Must have an eye for detail and be able to determine cleaning and maintenance issues in rooms
• Must become familiar with various room types and room set-ups
• Must be able to make rational decisions and assume responsibility for the outcome of the decision
• Must meet attendance guidelines

REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required licenses
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Adhere to Internal Control Procedures and Policies
• Report illegal activity to Security or the appropriate levels of Management

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