Onsite IT Support Specialist (8549)
Job Posting for Onsite IT Support Specialist (8549) at DeLaval
Onsite IT Support Specialist
At DeLaval, we're not just a company; we're a global community dedicated to the well-being of both people and animals. We offer integrated milking solutions designed to improve dairy farmer production, animal welfare, and overall quality of life. Our commitment to continuous innovation ensures that we remain at the forefront of the dairy industry, offering cutting-edge equipment, solutions, and services that set the standard for excellence. And, we're not just at the forefront of the dairy industry; we're revolutionizing the dairy industry globally with our AI-powered behavioral model and many technology solutions that significantly enhances the lives of dairy farmers.
The Opportunity:
- Support our local office and collaborate with team members to understand organizational challenges
- Act as the local IT liaison between the business and central IT
- Provide remote support to other assigned locations through collaboration with other Site IT Coordinators
- Handle tickets received from the Service Desk, perform basic computer repairs, assist with diagnostics, installing network cabling, troubleshooting network issues, Operating System (OS)/application installations
- Manage PCs, IT peripherals, Infrastructure devices with vendors, Microsoft Teams Telephony, and Teams Room equipment. This includes inventory management, device preparation/setup, and ensuring proper decommissioning of old equipment
Requirements:
- Microsoft 365 knowledge
- Ticketing System Knowledge
- Strong interpersonal skills essential for effectively training employees on software and hardware
- IT Issues research, analytical, and problem-solving skills (Google-Fu)
- Process-oriented skills to improve upon Global Onsite team’s direction
- Knowledge of and experience troubleshooting/supporting Windows 11 & Mobile Devices
- Office IT equipment, including multi-user/ personal computers, peripherals (such as printers, projectors, audio/video conference equipment)
- Knowledge of and experience with printer setup & mapping
- Basic VPN client connectivity Knowledge
- Good verbal/writing English skills
Preferred:
- Minimum of 5 years of experience in technology and support
- Fast Learner
- ServiceNow Knowledge
- Basic PowerShell Knowledge
- PC / Server Hardware Service Installation Knowledge
- Manufacturing / Warehouse Environment Experience
- Networking LAN cabling / VLAN Knowledge
- Basic Firewall Understanding
- Microsoft Teams Rooms Knowledge
Apply now to join our team if you are interested in becoming a part of our global team and contribute to a legacy of progress and sustainability.
Salary.com Estimation for Onsite IT Support Specialist (8549) in Kansas, MO
$57,520 to $72,550
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