Salary Job Openings

Assistant Manager of Dispatch Operations

Delaware Express Shuttle & Tours
Newark, DE Full Time
POSTED ON 4/7/2024
**Job Summary:**

Delaware Express, a leading limo and coach bus company in Newark, DE, is seeking a dedicated and highly organized Assistant Manager of Dispatch Operations to join our team. As a Assistant Manager of Dispatch Operations, you will be responsible for efficiently coordinating our transportation services, ensuring prompt and reliable pick-ups and drop-offs for our valued customers.

**Key Responsibilities:**

  • Receive customer transportation requests via phone, email, or online booking systems.
  • Schedule and dispatch drivers and vehicles to meet customer demands and optimize service efficiency.
  • Monitor real-time vehicle routes and driver progress to ensure on-time arrivals and departures.
  • Communicate instructions and updates to drivers, addressing any changes or issues as they arise.
  • Provide outstanding customer service by addressing inquiries, resolving concerns, and accommodating special requests.
  • Maintain accurate records of all assignments, including driver logs, trip reports, and vehicle maintenance schedules.
  • Collaborate with the Operations Manager and team members to improve scheduling and operational processes.
  • Assist in dispatching emergency services or support as needed.
  • Ensure strict compliance with company policies, safety procedures, and regulatory requirements.
  • Report operational issues, delays, or incidents promptly to the Operations Manager.

**Qualifications and Requirements:**

  • High school diploma or equivalent; additional education or training in logistics or a related field is a plus.
  • Proven experience as a dispatcher in the transportation or logistics industry is preferred.
  • Familiarity with dispatching software and GPS tracking systems.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and meticulous attention to detail.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Excellent organizational and multitasking skills.
  • Knowledge of local traffic patterns and geography.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Valid driver's license.

**Preferred Skills and Experience:**

  • Previous experience in the limousine or coach bus industry.
  • Familiarity with the specific routes and destinations served by Delaware Express.

Salary.com Estimation for Assistant Manager of Dispatch Operations in Newark, DE
$45,001 to $61,405
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