Museum Operations Manager

Delaware & Lehigh National Heritage Corridor (DLNHC) is looking for an experienced individual who will take responsibility for the day-to-day operations management of the National Canal Museum, the mule-drawn canal boat, and other related activities during the open season (April through December). The Museum Operations Manager is tasked with delivering a high standard of museum management, health, safety, security and general operational practices and processes, and ensuring a safe and inspiring experience for all visitors, staff and volunteers.

During the months the museum is closed (January to March) the Museum Operations Manager is tasked with advancing visitor group attendance by actively promoting the museum and canal boat ride to local youth and adult groups, planning visits, and working with the Education Manager to development exciting activities for visiting groups. As a key member of the Museum & Education Department, he/she/they also collaborate on the development of new exhibitions and improvements to the museum’s facilities and offerings to enhance accessibility and the overall visitor experience.

Key tasks and responsibilities:

• Hiring, training, supporting and supervising the Canal Boat Crew, visitor services staff, and museum volunteers
• Modeling excellent customer service for the team and ensuring that museum policies are followed
• Opening and closing the museum each day
• Operating and troubleshooting the point-of-sale and inventory system
• Leading weekly team check-ins and monthly canal boat safety meetings
• Ensuring the museum exhibits are kept in good working condition throughout the day including straightening, light cleaning and disinfecting of exhibit components
• Working to prevent workplace accidents and promote health and safety awareness, including the completion of incident reports when necessary; adherence to all museum and DLNHC policies
• Monitoring and communicating mule care and supplies between Canal Boat Crew and Facilities Manager
• Prioritizing and delegating tasks for staff and volunteers as needed • Working with the Education Manager to promote and plan group visits as well as facilitating the successful execution of special events such as dinner cruises
• Participating in exhibition development, including annual special exhibitions, including annual special exhibitions
• Developing and implementing ways to make the museum experience more accessible to visitors from a variety of backgrounds; Conducting outreach to raise awareness of the museum among local businesses and travel/hospitality representatives
• Assisting with the evaluation of museum operations including the implementation of visitor surveys and other data collection
• Working with gift shop volunteers to ensure the shop is well-stocked with inventory and supplies and help with the development of new products
• Ensuring museum information is kept up to date on websites, social media, and other sources as well as contributing to communications and marketing efforts
• Participating as a staff educator with school field trip programs in the Spring and Fall
• Scheduling charter boat rides and answering boat ride questions via phone and email
• Communicating clearly with Facilities Manager including end of weekend summaries for repairs, supplies, or pertinent updates
• Collaborating with other DLNHC staff members to facilitate the successful execution of special events as well as promoting sales of DLNHC memberships
• Participating in DLNHC staff meetings, outings and retreats
• Assisting and supporting other departments during off-season to ensure a 30-hour work week
• Other duties as assigned

Consults and Works Closely with:

• Education Manager
• Museum Collections Manager
• Communications Coordinator
• Facilities & Infrastructure Manager

Supervises:

• Seasonal canal boat crew
• Seasonal visitor service staff
• Seasonal museum volunteers

Qualifications/Requirements:

• Education and/or proven work experience involving guest services, museum interpretation, management, and/or sales
• Ability to interact positively with co-workers, children, adults, and mules!
• Ability to work weekends and evenings
• Demonstrated managerial and organizational abilities
• Excellent written and oral communication skills as well as collaborative skills to work with staff across DLNHC
• Proficiency with computers, including Point-of-Sale systems (preferably Square) and Microsoft Office Suite
• Ability to manage people and projects in a creative and fast-paced professional environment
• An energetic, forward-thinking, and creative individual with high ethical standards and excellent problem-solving skills
• Persistent self-motivator who can work with minimal oversight and achieve team goals on a consistent basis
• Commitment to providing exceptional customer service to children and adults
• Must have clear record for FBI and state child abuse clearances and current CPR, AED, and First Aid certifications (all can be acquired through DLNHC)
• Ability to adapt to changing circumstances and follow all health and safety protocols
• Reliable transportation because Hugh Moore Park is not serviced by public transportation
• Must be fluent in English; bilingual ability would be considered an asset

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Expected hours: 30 – 35 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• Day shift
• Weekends as needed

Ability to Relocate:

• Easton, PA 18042: Relocate before starting work (Required)

Work Location: In person