What are the responsibilities and job description for the Computer Specialist l position at Delaware Nation Industries?
Overview
The Computer Specialist I provides technical information technology (IT) assistance to government and contractor employees at the Department of Energy (DOE) Savannah River Site (SRS) in Aiken, SC. The Computer Specialist I installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. The position serves as the direct interface for IT queries from users accessing various systems through various types, makes and models of computers and mobile devices.
Responsibilities
- Performs daily user support for hardware and software issues over the telephone and in person.
- Responds to user trouble tickets based on established service level agreements.
- Assists users with installation and configuration issues relating to supported software applications and standard hardware configurations as well as general network access.
- Build and deploy computer systems including image management.
- Support the data loss prevention (DLP) process by conducting as needed reviews of screened/quarantined emails
- Perform sanitization of IT equipment
- Lunch and learns, webinars, training for current and new applications.
Qualifications
- Must possess an excellent command of the English language and good communication skills, including the ability to comprehend and convey detailed technical data.
- Ability to accurately prepare written reports and correspondence that are coherent, grammatically correct, effective, and professional.
- Ability to demonstrate ethics, responsibility, confidentiality, professionalism, punctuality, consistent dependability, and organizational skills
- Must be able to successfully perform advanced mathematical functions as required.
- Must have knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Must be able to observe operations or review technical data and ascertain compliance with procedures and technical specifications.
- Must possess problem solving skills and the capability to prioritize daily work schedule in keeping with productivity standards.
- Possess strong collaboration skills and be able to meet deadlines.
- Ability to manage multiple simultaneous projects and manage time efficiently.
- Ability to work professionally with individuals and diverse groups.
- Ability to perform each duty assigned thoroughly and independently
- Ability to present material orally and in writing sufficient to present issues and/or to effectively communicate and provide advice and assistance to AMSS staff and management level personnel.
Clearance:
- Must possess (or be able to obtain) a “L” level security clearance
Education:
- High School Diploma or GED
Experience:
- 2 year of IT support in lieu of education
Certification:
- CompTIA A certification (preferred)
AAP/EEO Statement:
DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
