Lead Project Manager

The Opportunity 

Delaware North Global Headquarters is hiring a Lead Project Manager to join our business relationship management team in Buffalo, New York. As a Lead Project Manager, you will be responsible for the overall direction, coordination, implementation, execution, control, and completion of projects ensuring consistency with company strategy, standards, architecture, and department commitments. This includes partnering with a wide variety of business units and programs, managing scope, cost, schedule, and quality assurance, creating and maintaining project plans, facilitating risk, change, and integration management, and tracking, monitoring, and recording validation from the project teams.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities 

• Lead the planning and implementation of projects including major Point of Sale implementations from new stadium constructions and enterprise software installation to new solution evaluations and unit acquisitions.
• Forecast resource allocation requirements: define project tasks and resource requirements as key inputs into weekly IT forecast meetings.
• Define the responsibilities of parties involved in the project including customers, management, IT management, project team, vendors, and others affected by the project.
• Comply and enforce IT and company-wide policies and procedures.
• Execute project initiatives driving successful project completion including organizing and conducting project team meetings, project kick-off meetings, and setting expectations related to team meetings with sub-teams.
• Identify, track, monitor, escalate and communicate project-related issues, scope changes, variances, and contingencies that may arise during the implementation of IT projects. 
• Develop risk plan, facilitate contingency plan actions, conduct regular risk analysis reviews.
• Develop proposed budgets and manage operational costs; conduct near and long-term financial forecasts for the expanded functionality user base.  

Qualifications 

• Bachelor’s Degree required.
• Knowledge of the theoretical and practical application of program project management with knowledge of program and project management techniques and tools.
• Direct work experience in program and project management capacity.
• Proven experience in risk identification, management, mitigation, and change management.
• 8 to 12 years of project management experience or equivalent preferred; PMP certification preferred.
• JIRA and Confluence software experience is a plus. 
• Ability to travel 30 percent and work extended hours with increased travel during times of executing high priority or strategic initiatives.

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.