Suite Runner, KeyBank Center

The Opportunity 

Delaware North Sportservice is hiring Suite Runners to join our team at KeyBank Center in Buffalo, New York. This role requires excellent time management skills as well as the ability to set priorities and quickly respond to changing needs within the Suites. This is a tipped position.

Responsibilities 

• Attend pre-shift briefing, taking note of relevant information including service scheduling, organization, food and beverage, guest notes, etc. 
• Deliver food from the kitchen to the customer as quickly as possible by receiving food ticket orders, sorting them in kitchen stations, and notifying servers when dishes are complete. 
• May assemble some food items and ensure garnishes are placed on the food before it goes out.
• Coordinate with Chef and kitchen staff to ensure timely preparation and delivery of food. 
• Complete any required suite service which may include taking orders, delivering, and explaining the menu to customers, etc. 
• Maintain a comprehensive knowledge of all menu items, ingredients, and preparations; be able to identify menu items and ingredients by appearance. 
• Assist Suite Servers with the presentation of courses, explaining any relevant menu items if it is missed.  
• Communicate effectively with guests, co-workers, and management. 
• Be able to perform opening, mid and closing duties as outlined by management. 
• Maintain kitchen and Suite level cleanliness and organization at all times. 
• Assist in counting china, glass, silver, and linen. 

Qualifications 

• At least one 1-year experience or training as a Runner or Busser with a similar style of dining, capacity, and volume.
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed.
• Excellent communication skills.

Physical Requirements 

• Constant standing, walking, bending, reaching, and repetitive motions.  
• Ability to maneuver between tables and around corners.
• Ability to lift, balance and move large food trays, weighing up to 35 lbs.
• Visual acuity and hearing are sufficient to take orders and prepare checks.
• Ability to lift up to 35 pounds for set-up, service, and clean-up.
• Ability to stand or walk for the entire length of shift; may include walking up and downstairs.

Who We Are 

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center and have been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.