Associate Director of Records & Registration

The Associate Director is a key member of the Office of Records and Registration within the Strategic Enrollment Management Division who works in collaboration with other managers within the division to provide essential student support services to prospective and current Delaware State University students as well as the University community.  Under the limited direction of the Registrar, and working collaboratively with other Associate and Associate directors within the Division of Strategic Enrollment Management, the Associate Director will play a central role to optimize the divisional use of resources while improving performance across the undergraduate and graduate enrollment management continuum from first contact to graduation. The incumbent will help the Strategic Enrollment Management Division achieve continuous improvement in effectiveness, efficiency, and the quality of the customer experience through in all phases of undergraduate and graduate enrollment management.

The following are the functions essential to performing this job.             

1. Work closely with divisional staff, work teams, and individuals to continually assess enrollment management business practices and systems against strategic, operational, and tactical enrollment goals, recommend means to improve efficiency and/or outcomes, and support implementation.
2. Develop strong collaborative relationships with colleges and central administrative units to support their critical role in successful Strategic Enrollment Management (SEM) as well as develop solutions between those groups and the SEM to improve effectiveness, efficiency, and customer service, and encourage the adoption of effective tools and processes. 
3. Responsible for planning, managing, and executing enrollment management projects and coordinating efforts with others (subject matter experts, area leaders, etc.) to ensure any cross-team, cross-functional collaboration activities and dependencies are addressed for the success of each initiative/project.  
4. Identify and assist in implementation of new business processes within the division area that support the team’s ability to perform tasks and activities more effectively to meet recruitment and student success/retention goals.
5. Collaborates with management to assist in the design and implementation of processes and procedures, keeping quality and performance at the forefront and making better use of technologies to drive efficiencies and improve service. 
6. Works cooperatively across all areas of Strategic Enrollment Management Division to produce innovative solutions, processes, or technologies to effectively solve problems by guiding and training staff on identifying more effective business practices so they can focus on more value-added activities.  
7. Facilitate on-going gap analysis and needs assessment against near- and long-term strategic goals. Through experience and examination of best practices, collaboratively recommend courses of action while managing prioritization and implementation timelines with divisional leadership. 
8. Assist in managing implementation of approved initiatives by executing effective change management in collaboration with divisional leadership; including identifying resources need; facilitating documentation and communicating changes to ensure successful implementation.  
9. Understand the needs of students, colleges and other constituents to inform and guide adoption of enrollment management solutions to improve operational efficiency and customer service.  
10. Analyze and assess the effectiveness of Strategic Enrollment Management initiatives within division area using quantitative and qualitative data and adapt projects accordingly. Present analytics to leadership as needed to support these goals. 
11. Perform miscellaneous job-related duties as assigned.

Specific Area Functions

The Associate Director of Records and Registration will be assigned the following tasks on a daily basis:

1. Draft correspondence and oversee annual review of Records publications including catalog, registration   guides, etc.
2. On an occasional basis, travel to an off-campus meeting site to attend institutional workshops 
3. Evaluate transfer credits from other institutions
4. Create and enforce how transfer credits are reviewed and evaluated for SEM
5. Create, review and evaluate new and current articulation agreements (MOUs) for high schools, higher education institutions and study abroad experiences
6. Daily maintenance in Degree Works and students audits, including course substitutions and waivers
7. Review and evaluate petitions for in-state residency for tuition purposes
8. Address students in public forums
9. Provide leadership and oversight of reception area of Records Office
10. Provide support to other strategic enrollment departments, as needed.
11. Assist with registration, commencement, and other strategic enrollment related events 
12. Required to work some evenings and weekends.

Other Functions

Individuals in this job may be assigned one or more of the following tasks on a rotating or as-needed basis.

1. Provide training to faculty, staff and students on best practices related to Banner and higher education
2. Be available to offer customer service and cover reception area if needed 
3. Attend meetings in the absence of the Registrar.
4. Perform other duties as assigned

Required Knowledge, Skills, and Abilities

The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Excellent oral and written communication skills

2. Knowledge of all regulations, policies and procedures governing best practice in higher education

3. Knowledge of departmental policies and procedures.

4. Knowledge of University policies and procedures.
5. Knowledge of FERPA and confidentiality of student records.

1. Education:   Bachelor's degree required.   Master’s degree preferred
2. Successful experience:  At least five years of experience in higher education is required.  Proven success in    customer service and higher education; computer proficiency; organizational skills; experience working with a student/business information system and database.
3.  At least three years of supervisory experience in customer service, higher education or related field
4. Flexible work schedule to include some evenings and weekends
5. Other: Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and the public.

The criteria for evaluation in this position include, but are not limited to, the following:

1. Excellent verbal and written communication skills are required. 
2. Demonstrate knowledge of the DSU Fundamentals.
3. Demonstrate compliance with all policies, procedures and regulations
4. Demonstrate ability to resolve problems timely and effectively.
5. Uphold security and integrity of student academic records.
6. Provide weekly reports to Registrar
7. Provide project updates to Registrar
8. Demonstrate excellent customer service
9. Demonstrate current knowledge of FERPA
10. Demonstrate ability to supervise reception area for effective customer service

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.