Manager of Computing Support
Job Posting for Manager of Computing Support at Delaware Technical Community College
Position Details
Position Information
Position Title
Manager of Computing Support
Position Number
94379
Position Type
Regular Full-Time
Hiring Location
Office of the President-Dover, DE
Contact Phone Number
302-857-1604
Contact Email Address
oophr@dtcc.edu
Work Location
George Campus-Wilmington, DE
Position Specific Details
Salary
$73,698
Classification Information
Classification Title
Manager of Computing Support
Job Code
5102 (FT), 5602 (PT)
FLSA
Exempt
Position Pay Grade
B/C 20
Position Type
Full-Time
Summary Statement
An incumbent is responsible for the daily management of customer service operations at the campus level, including supervising the daily operations of information systems support personnel involved in the installation, troubleshooting, repair and maintenance of computer and network hardware and software. Duties also include identifying campus computer needs and recommending, budgeting, quoting, purchasing, and tracking hardware and software.
Nature and Scope
An incumbent in this class typically reports to the director of computing support. Principal contacts are with administrators, faculty, students, technical personnel at other campuses and other educational institutions, and vendors.
Principal Accountabilities
An incumbent may perform any combination of the below listed accountabilities:
1. Supervises technical staff in the installation, troubleshooting, repair, and maintenance of computers and peripherals.
2. Supervises technical staff in the deployment, troubleshooting, designing, writing, and modifying application software.
3. Identifies campuses’ information technology needs and recommends, budgets, quotes, purchases and tracks hardware and software.
4. Schedules work and designates areas of responsibility including providing the IIT help desk services. Evaluates work and recommends hiring and firing.
5. Serves as a member on several college-wide and campus committees.
6. Develops short- and long-term plans for the campus department for submission to the director of computing support.
7. Ensures systems security, integrity, and reliability by adhering to collegewide policies and procedures.
8. May be required to be on call after operating hours.
9. Performs other related duties as required
1. Supervises technical staff in the installation, troubleshooting, repair, and maintenance of computers and peripherals.
2. Supervises technical staff in the deployment, troubleshooting, designing, writing, and modifying application software.
3. Identifies campuses’ information technology needs and recommends, budgets, quotes, purchases and tracks hardware and software.
4. Schedules work and designates areas of responsibility including providing the IIT help desk services. Evaluates work and recommends hiring and firing.
5. Serves as a member on several college-wide and campus committees.
6. Develops short- and long-term plans for the campus department for submission to the director of computing support.
7. Ensures systems security, integrity, and reliability by adhering to collegewide policies and procedures.
8. May be required to be on call after operating hours.
9. Performs other related duties as required
Knowledge Skills and Abilities
Knowledge of industry trends in technology.
Knowledge of current Windows based PC and MAC systems.
Knowledge of system administration.
Knowledge of the theory, components, and configuration of a variety of LANs and WANs.
Knowledge of the methods used in short- and long-term planning.
Knowledge of the techniques used in performing systems analysis.
Knowledge of the concepts, methods, and techniques of supervision.
Knowledge of the capabilities and limitations of telecommunication technology.
Knowledge of the theory, components, and configuration of computers.
Knowledge of State policies in purchasing.
Knowledge of budgeting.
Knowledge of the concepts components, and techniques of computer network encryption and security.
Ability to install hardware and software.
Ability to diagnose hardware, software, and network problems, and to execute appropriate actions to correct these problems.
Ability to write clear, concise, and informative reports.
Ability to make prudent recommendations regarding the lease or purchase of computer hardware and software.
Ability to communicate effectively in technical or layman’s terminology with management, system users, and vendors.
Ability to relate to and communicate effectively with a diverse population in a multicultural environment.
Knowledge of current Windows based PC and MAC systems.
Knowledge of system administration.
Knowledge of the theory, components, and configuration of a variety of LANs and WANs.
Knowledge of the methods used in short- and long-term planning.
Knowledge of the techniques used in performing systems analysis.
Knowledge of the concepts, methods, and techniques of supervision.
Knowledge of the capabilities and limitations of telecommunication technology.
Knowledge of the theory, components, and configuration of computers.
Knowledge of State policies in purchasing.
Knowledge of budgeting.
Knowledge of the concepts components, and techniques of computer network encryption and security.
Ability to install hardware and software.
Ability to diagnose hardware, software, and network problems, and to execute appropriate actions to correct these problems.
Ability to write clear, concise, and informative reports.
Ability to make prudent recommendations regarding the lease or purchase of computer hardware and software.
Ability to communicate effectively in technical or layman’s terminology with management, system users, and vendors.
Ability to relate to and communicate effectively with a diverse population in a multicultural environment.
Minimum Qualifications
Associate’s degree in Computer Information Systems or other closely related technology field or other equivalent combination of education and experience.
Minimum of two (2) years of experience in managing technology related projects.
Minimum of one (1) year of supervisory experience.
Rev. 02/03/23
Minimum of two (2) years of experience in managing technology related projects.
Minimum of one (1) year of supervisory experience.
Rev. 02/03/23
Posting Details
Posting Details
Posting Number
REG4098PO
Number of Vacancies
1
Desired Start Date
Position End Date (if temporary)
Open Date
01/31/2024
Close Date
Open Until Filled
Yes
Special Applicant Instructions
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Required Documents
Optional Documents
- Resume
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Teaching Philosophy
- Writing Sample
- Curriculum Vitae
- Other Document
- Multi Media
- First Letter of Reference
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