What are the responsibilities and job description for the Service engineer position at Dell?
Service Delivery EngineerDell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously.
Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives.
As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises.
We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
This is an On Site role. Local candidates preferred.What you’ll achieveAs a Service Delivery Technical Lead, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.
You supervise the technical lead day to day activities as well as address customer escalations.You will : Supervise and perform specific deskside support activities for a single customer Coordinate the development and consolidation of technical and process documentationFocus on activities like data analytics and reportingAssist with analyzing specific issues with the customerPartner with Dell team(s) to provide an outstanding experience to the customerTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table.
Here’s what we are looking for with this role : Essential Requirements4 to 6 years of related experience in a deskside technical support role with 2-5 years of related experience as a deskside technical supervisorGood organizational and planning skills to coordinate program deliverablesAbility to set priorities and delegateExcellent analytical and problem-solving skillsDesirable RequirementsBachelor’s degree or an advanced degreeProven experience in a similar role with technical certifications related to deskside support activitiesWho we areWe believe that each of us has the power to make an impact.
That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date : 15 JAN 2024Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy here.#LIJob ID : R237854Dell’s Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.
To learn more about our work culture, please visit our locations page.
Last updated : 2024-02-26
