Banquet/Catering Captain

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Catering Captain.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Catering Captain, you will assist in the supervision of associates in the Catering Department while carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include assisting with interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Assist the Maître‘D or Banquet Manager in directing, training and mentoring all catering associates.
• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Assist in maintaining proper shift coverage including covering meal breaks and call offs.
• Assist in coordinating the details of each event with the appropriate management and staff. 
• Ensure rooms are set up according to event order.
• Tabulate banquet checks and ensure all checks are reviewed with guests.
• Perform job duties of catering associates as needed.
• Ensure the proper set-up, break down and safe storage of all dining tables, service stations and bars.
• Assist in monitoring service by speaking with guests, reviewing guest satisfaction surveys and observing associates.
• Assist in ensuring all brand standards and initiatives are implemented and followed.
• Assist in ensuring food quality and service standards are being maintained.
• Assist in ensuring food sanitation and proper food handling standards are being followed.
• Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Assist with a variety of administrative tasks including maintaining an accurate inventory of supplies, processing department payroll, and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the catering facilities and surrounding areas.

Job Requirements

We are looking for a self-motivated Catering Captain with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• One to three years’ experience; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Benefits

As a Catering Captain with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities