What are the responsibilities and job description for the US-E-Consulting- Epic Clinical-Doc -Stork - CBO-Core Industry Solutions - PDM - PDSA position at Deloitte US?
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Clinical-Doc -Stork you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
- This resource will perform the Epic product specific build/enhancements for optimizing various Inpatient & Obstetrics workflows through requirement gathering, solution architectural reviews, technical design, build, test, and implementation that meet user requirements
- This role will demonstrate flexibility to apply technical solutioning and learnings to use cases across business domains and industries.
- This role will require understanding of Inpatient & Obstetrics workflows and application maintenance and should perform root cause analysis to reduce the inflow of the recurring issues.
- This role will provide on call support for incidents of different priorities reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders.
- This role will resolve incidents by adhering to Service Level Agreement (SLA) timelines
- This role will peer review medium to complex changes and test builds/enhancements, new releases etc and document all outcomes of testing and serve as the support contact for the application
- This role requires excellent documentation skills such as - Application understanding, change management etc
- This role requires the ability to independently drive communications with clients, team members, offshore support team, other cross-functional teams and third-party vendors on a daily basis
- This position has responsibility within all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application
- This role provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care
- On an as-needed basis, provide on-site support within the organization
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
The Team
The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core of our client’s business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.
Qualifications
Required:
- Must have a current Epic ClinDoc/Stork/Bugsy/Derm Certification
- 3-6 years of recent experience on Epic ClinDoc/Stork/Bugsy/Derm Support & Maintenance
- Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
- Good interpersonal and communication skills
- Demonstrative understanding of technical documentation
- Bachelor’s degree in Computer Science, MBA or any medical background/related field, or equivalent experience
- Bachelor’s degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited Sponsorship: Limited immigration sponsorship may be available.
Preferred:
- Strong desktop skills including Word, Excel, PowerPoint
- Work Experience/Direct Knowledge of clinical area or business area to be supported
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
