US E – Consulting – Project Delivery Senior Analyst - EDI Engineer - CBO - Core Technology Operations - PDM

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Senior Analyst – EDI Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities  

• Provide technical support, maintenance, and troubleshooting for IBM Sterling Integrator platform, including configuration of integration workflows and trading partner profiles
• Respond promptly to support tickets and service requests related to IBM Sterling Integrator functionality, ensuring minimal disruption to business operations and meeting SLAs
• Conduct system health checks, log analysis, and performance monitoring proactively to identify and address potential issues before they impact system availability or performance
• Collaborate with cross-functional teams to implement system enhancements, upgrades, and patches for IBM Sterling Integrator, adhering to best practices and change management processes
• Assist in root cause analysis and post-incident reviews for critical incidents involving IBM Sterling Integrator, documenting findings and recommendations for preventive measures
• Participate in on-call rotation and provide after-hours support to ensure 24/7 coverage, including troubleshooting file transfer issues and other specific IBM Sterling Integrator-related challenges
• Contribute to the maintenance of system documentation and knowledge base articles, facilitating knowledge sharing and ensuring continuity of support services
• Configure routing channels and templates for message processing in IBM Sterling Integrator, addressing any issues encountered during configuration
• Write clean, efficient, and well-documented code maintaining industry and client standards ensuring code quality and code coverage adherence as well as debugging and resolving any issues/defects
• Participate in delivery process like Agile development and actively contribute to sprint planning, daily stand-ups, and retrospectives
• Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders
• Expertise in end-to-end construction cycle starting from Design (low level and high level), coding, unit testing, deployment and defect fixing along with coordinating with multiple stakeholders
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management 

The Team 

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future. 

Our operate services within CTO include:

• Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
• Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 4 years of experience in providing technical support and maintenance for IBM Sterling Integrator (SI) platform
• Proficiency in configuring integration workflows, data maps, and trading partner profiles in IBM Sterling Integrator
• Strong analytical and troubleshooting skills, with the ability to conduct root cause analysis for critical incidents
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders
• Knowledge of B2B business processes and familiarity with EDI standards and protocols (e.g., ANSI X12, EDIFACT)
• Understanding of document standards and protocols relevant to IBM Sterling Integrator (e.g., XML, AS2, FTP, HTTP)
• Ability to adhere to coding standards, document standards (e.g., W3C standards), and other industry best practices
• Ability to work in shifts and participate in on-call rotation for support coverage, including weekends and holidays
• Ability to perform estimation of work products
• Good interpersonal and communication skills
• Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries
• Experience with application support and business operations in consumer and retail industry
• Ability to troubleshoot issues and find solutions
• Ability to provide after hours and on-call support as needed
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Experience in cloud-based Integration platforms (eg AWS, Azure), Java Coding
• Experience in ITSM tools and JIRA
• IBM Sterling B2B certifications 
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations