US E – Consulting – Project Delivery Senior Analyst - Senior Solution Analyst - CBO - Core Technology Operations - PDM

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Senior Analyst - Senior Solution Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities  

• Responsible for analyzing and prioritizing incoming inquiries, researching issues that originate across multiple functions and systems, performing root cause analysis, and recommending solutions to resolve moderate to complex issues
• Prioritizes and researches moderate to complex incidents and production problems.  Understands and works inquiries / issues delegated due to high sensitivity or escalation.  Understands and resolves issues related to production issues, including evaluation of requirements, configurations, or processes to support operations for complex customers, cases, groups or associations
• Ability to diagnose a problem, conduct analysis, and develop solutions.  Performs root cause analysis (RCA) for issues of medium and high complexity. Uses RCA findings to inform ongoing data analytics, prompt engineering and automation efforts to reduce issue resolution turnaround time
• Ability to leverage technology as a business enabler. Responsible for translating moderately complex and varied business needs into application software requirements.  Possesses full technical knowledge of many core administrative systems and associated business processes and is able to consider the business implications of the application of technology to current and future business environments.  Determines specific business application software requirements to address complex and varied business needs, including automation opportunities
• Possesses domain knowledge within at least one core business area (e.g., Enrollment & Billing, Enterprise Benefit Administration, Claims, Provider) and actively participates in opportunities to build additional domain knowledge in new areas.  Effectively applies domain expertise to solution development
• Demonstrates strong commitment to personal learning and development, and actively seeks learning opportunities, particularly in the area of technology and tech-enabled solutions, including AI
• Responsible for identifying process improvement strategies to achieve quality goals and support business partner efforts to implement process improvement strategies.  Proactively monitors and analyzes supported services to identify opportunities for improvement and recommends solutions
• Builds relationships and communicates effectively to influence peers and stakeholders.  Collaborates within and across business borders.  Consults with business partners concerning issue elimination, application-related topics and implementation of technology
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management 

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future. 

Our operate services within CTO include:

• Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
• Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience 
• 3 or more years of experience in health plan operations, technology, and/or data analysis
• Experience with root cause analysis
• Domain knowledge within at least one core health plan business area (e.g., Enrollment & Billing, Enterprise Benefit Administration, Claims, Provider)
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making skills
• Ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to partner and provide expertise to develop technical solutions and test and scale new applications