What are the responsibilities and job description for the US-E-GPS-Advisory-Operations Support Lead-TS/SCI clearance required-Macon, GA, Boyers, PA, Washington, DC-C&SR-PDM-189105- 181444 position at Deloitte US?
Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte’s Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a team that advises, implements, and manages solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. Our dynamic team offers opportunities to work with cutting-edge cyber security tools and grow both vertically and horizontally at an accelerated rate. Join our cyber team and elevate your career.
Work you’ll do
- Background: The government agency is modernizing and leveraging cloud technologies to improve the delivery of agency services while also enhancing its infrastructure capabilities. As part of the effort, the government agency’s OCIO is establishing a combined cyber and network vendor supported services contract. The integrated team will provide one common approach to networking and security services. This requirement will be administered centrally to directly support ITOS and Cybersecurity Divisions.
- Description:
- Respond to customer support requests through tickets, phone calls and emails. Act as escalation support for EOC and work effectively with other technical groups for troubleshooting
- Document request resolutions, ensure adherence to processes related to closing out tickets and troubleshooting actions, build knowledgebase of the group
- Respond to trouble ticket escalations to meet SLA requirements
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of more than 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
At Deloitte, we believe cyber is about starting things—not stopping them—and enabling the freedom to create a more secure future. Cyber Strategy, Defense and Response (SDR) focuses on helping federal clients design and implement transformational enterprise security programs with an emphasis on defending against, recovering from, and mitigating major cyberattacks. If you’re seeking a career that increases cyber awareness, utilizes risk management programs, and develops strategies for cyber defense and response, then the Cyber SDR offering at Deloitte is for you.
Qualifications
Required:
- 5 years’ experience with incidence response team and managing SLA requirements on trouble tickets
- 1 year of history of successfully leading an incident response team in and enterprise environment.
- Skilled at producing technical documents and engineering diagrams, strong written and verbal skills, team focused, strong understanding of Office 365 and Windows Server
- High School diploma/ GED required
- Top Secret / Sensitive Compartmented Information (TS/SCI) clearance required for all roles
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Location: Boyers, PA, Macon, GA, or Washington DC
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
