Infra Services Mac VDI Engineer

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Infra Services Mac VDI Engineer/Project Delivery Senior Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

This project is to provide services to our client to support their medical benefits management applications, their VMWare infrastructure, VDI components and support their user base.

Mac System Management:

• Deploy, configure, and manage Mac systems using tools such as Jamf Pro, Apple Remote Desktop, and other MDM solutions.
• Monitor and maintain the health and performance of Mac devices.
• Perform regular updates, patches, and upgrades to Mac operating systems and applications.

Technical Support:

• Provide Level 2/3 support for Mac-related issues, including hardware, software, and network connectivity problems.
• Assist end-users with Mac-related problems and provide technical guidance and training.
• Troubleshoot and resolve complex technical issues related to Mac systems.

Security and Compliance:

• Ensure Mac systems comply with organizational security policies and industry standards.
• Implement security best practices, including encryption, endpoint protection, and regular security audits.
• Manage user access and permissions in accordance with company policies.

Integration and Collaboration:

• Collaborate with other IT teams to integrate Mac systems with the broader IT infrastructure, including network, storage, and server environments.
• Develop and maintain scripts and automation tools to streamline Mac management tasks.
• Assist in the deployment and management of enterprise applications on Mac systems.

Backup and Disaster Recovery:

• Develop and maintain backup and disaster recovery plans for Mac systems.
• Test and validate backup and recovery procedures to ensure data integrity and availability.

Documentation and Reporting:

• Maintain detailed documentation of Mac configurations, procedures, and policies.
• Generate regular reports on the performance, security, and health of Mac systems.
• Document and track support requests and resolutions using the organization's ticketing system.

Continuous Improvement:

• Stay updated with the latest Mac technologies, tools, and industry trends.
• Recommend and implement improvements to enhance the efficiency and reliability of Mac systems.
• Participate in professional development opportunities to enhance technical skills and knowledge.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

Application Modernization & Innovation consultants leverage the best of innovative technology, people, and delivery approaches to help our clients dream, explore, build, and optimize their future. The AMI practice delivers end-to-end technology solutions to enable and improve our clients' core business operations. AM&I is composed of three different areas- Service Delivery & Business Design, Application Modernization & Migration and Quality Engineering.

Qualifications

Required

• 3-5 years of experience in Mac administration and support.
• Hands-on experience with Mac management tools such as Jamf Pro, Apple Remote Desktop, and MDM solutions..
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualification

• Analytical/ decision making responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent written and communication skills
• Ability to deliver technical demonstrations

Information for applicants with a need for accommodation:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.