Producer Contract Specialist

TITLE:  Producer Contract Specialist

JOB CODE:  N01608

GRADE LEVEL:  23

FLSA JOB STATUS:  Non-Exempt

DEPARTMENT:  Marketing

REPORTS TO:  Proposal and Producer Contract Supervisor

DATE WRITTEN:  April 2024

General Description

The Producer Contract Specialist is responsible for onboarding producers and monitoring producer data. This position works closely with producers, sales, account management, finance, and compliance. Primary duties include, but are not limited to, collecting and processing producer contract and appointment materials, maintenance of producer records, and contract and appointment terminations. This highly motivated, critical thinking individual will use proven communication skills and attention to detail to ensure successful and timely onboarding of producers. Professionalism, accuracy and timeliness are critical.

Responsibilities

• Provide credible and knowledgeable communications with present and prospective producers on contracting and appointment matters, including new contracts, contract and appointment terminations, mergers and acquisitions.

• Process contracts and appointments in a timely manner.

• Provide guidance on the transfer of business upon a producer’s exit from an agency, retirement or death.

• With guidance from compliance and management, ensure licensing and appointment requirements are followed. 

• Prepare for and participate in periodic audits.

• Generate timely and accurate reports. 

• Provide customer service support to staff and producers.

• Establish and maintain producer data in all applicable systems. 

• Assume additional responsibilities as needed.

• Participate in activities to build collaboration and team commitment.

Education, Skills, Personal Attributes, and Experience Required

1. Associate’s degree or equivalent experience in an office setting required; Bachelor’s degree preferred.

2. 2 - 3 years’ applicable experience in contracts, preferably in insurance, managed care or other health care industries.

3. Ability to meet IRS criteria to access the IRS TIN matching system. 

4. A minimum of one year’s experience reading, analyzing, and implementing contracts is required.

5. Working knowledge of insurance licensing procedures and regulations is preferred. 

6. Proficiency in Microsoft Office (Excel, Word, and Outlook).

7. Familiarity with contract management software preferred.

8. Ability to learn and proficiently use other computer programs.

9. Excellent verbal and written communication skills with a strong eye for grammatical, spelling and other editing errors.

10. Ability to provide independent and creative problem solving, critical thinking, research and analytical skills; ability to interpret and validate data/reports and effectively communicate impacts both internally and externally.

11. Ability to build collaborative relationships from various disciplines at all levels in the organization.

12. Well-developed customer service skills.

13. Excellent time management skills with the ability to multitask.

14. Maintain a high level of confidentiality.

15. Demonstrated professionalism is required; communicate effectively. 

16. Team player with an appreciation of how producer contracts and appointments impact the organization.

17. Functional understanding of finance and compensation.

18. Self-motivated, accountable, organized and detail-oriented.

19. Ability to exercise initiative and judgement, make decisions within the scope of authority, consistently demonstrate a proactive and inquisitive approach.

20. Data entry skills with proven ability to enter data at the required speed with minimal errors.

21. Proven subscription to the company’s core values of integrity, trust and respect, innovation, stewardship, excellence and celebration.

Work Conditions

• General office working conditions which may require sitting for extended periods of time.

• Infrequent overnight travel may be required.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities require the ability to focus distant and near objects clearly. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands and arms to handle, feel and reach as well as operate a personal computer.