What are the responsibilities and job description for the Customer Operations Specialist position at Delta Electronics Americas?
Delta Electronics Americas Plano, Texas, United States
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Customer Operations Specialist
This role is part of a cross-functional team applying policies and procedures to perform responsibilities and resolve a variety of issues exercising high-level judgement and critical thinking to determine the appropriate action. Requires a self-managed professional who is able to comprehend and utilize information quickly in a challenging, fast paced environment.
- Customer Support and Planning
- Daily detailed management of Customer Accounts
- Respond to all emails daily
- Order processing
- Process NDA
- Create new customer in BPM system
- Create Purchase Reqs in MRO system
- Prepare Quotations for customers
- New part number set up
- Attend Customer conference calls
- Sample/loaner requests
- Sales reporting
- Weekly review of Customer Shipments
- Utilizes advanced Excel functions: charts, pivot tables, V-lookup
- Oversee proper close of sales orders and purchase orders
- Participate in the monthly Rolling forecast process
- Customer project management
- Liaison to all departments to insure customer commitments are met
- Specific Projects as assigned
- Management of customer portals
- Provide operational updates to customer contacts via email, phone and scheduled meetings
- Planning
- High level material stock interpretation for order planning and updates
- Communicate with various factory personnel regarding shipment updates
- Coordinate with DAL/DEUS to schedule shipments and provide a ship commitment
- Logistics
- Apply judgement coordinating the drop shipment process with the factory to insure seamless and on time customer delivery
- Request freight quotes
- Process Air Applications for prior approval
- Finance
- Assist accounting receivable and payment processing teams in resolving outstanding invoice issues
- Obtaining necessary documentation from logistics teams to satisfy audit requests
- Initiate Credit Memos
- Process customer Credit applications
Education:
One of the following Required:
Associates degree in Business or related discipline – Minimum
Work experience demonstrating a high level of competence
Job Experience:
Required:
Five years of previous customer service experience or business operations required.
General skills (language, IT, etc.):
Required:
Demonstrated proficiency with computer software to include MS Office (Word and Excel), e-mail and ERP systems. SAP experience a plus.
Excellent typing/data entry skills and high attention to detail is required.
Effective communication skills, both oral and written, are required.
Demonstrated ability to resolve issues with customers is required.
Effective time management and organizational skills required.
