Web Analytics SME

DELVE Deeper!

DELVE is an analytics-first media consultancy and top-rated Google Marketing Platform, Google Cloud Platform, TheTrade Desk, Amazon AWS partner and reseller that provides strategy, insights, execution, and optimization of customer data to improve digital media ROI. We do not operate like other digital agencies as we help our clients achieve their goals in Digital Marketing through the power of white-glove, data-driven service.

DELVE is a fast-paced company with a list of high-profile customers across the USA and EU. Among our key clients are UNICEF, Wynn, Virgin, Gerber Life, ALG and AT&T.
We are growing rapidly and we look for a strong Team Player who is a no-stranger to fast-paced projects. Our values & behaviors are very important to us in our daily work. You will definitely hear about fire in the belly, growth mindset, comfort zone and focus from the first meeting with us.

DELVE is headquartered in Louisville, Colorado, with offices in Warsaw, and Minsk.

Web Analytics SME

Objective of the Role:

Web Analysts are the SMEs for DELVE’s internal team, clients, and tech partners; having a deep understanding of AdTech used and sold by DELVE. Finding and digesting complex technical information to develop custom (or identify existing solutions) that solve for individual business cases and bring net-new value. Using strong technical intuition, you will challenge status-quo with your ideas and new solutions; focusing on driving DELVE’s technical excellence. 

Principal Duties:

• Technical Support and Guidance: Provide technical expertise and guidance in response to customer inquiries, assisting them in understanding and utilizing the products, services, and solutions effectively.
• Troubleshooting and Issue Resolution: Assist Google Analytics (GA4) 360 customers in troubleshooting technical issues, resolving problems, and providing solutions. When issues cannot be resolved independently, escalate tickets appropriately to ensure a timely, accurate and satisfactory response in accordance with SLA. 
• Providing Product or Service Information: Provides detailed and accurate information about the features, functionality, pricing, and availability of the company's offerings, helping customers make informed decisions. 
• Support Technology Partner Requirements: Collaborate with Delve’s technology partners’ personnel; sharing product feedback, supporting partnership technical requirements and leading product support ticket escalation. 
• Content Creation and Review: Contribute to the creation and review of content related to the technology. Develop technical documents, whitepapers, training materials, articles, or research papers. Ensure that the content is accurate, up-to-date, and reflects the current practices and advancements in their field.
• Research and Analysis: Stay updated with the latest research, trends, and advancements in the field. Сonduct in-depth research, analyze data, and evaluate industry-specific information to provide informed insights and recommendations. Support new beta projects. Investigating implementation requirements, integration capabilities, and best practices to identify high-value technical opportunities that can drive business results and ensure best-case activation. 
• Training and Development: Design and deliver training programs, workshops, or educational materials to enhance the knowledge and skills of customers and internal teams. Create learning resources, conduct assessments, and provide coaching to individuals or groups.

Who You Are:

• You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
• You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
• You are able to focus on solving the most important problem to achieve the greatest impact.
  You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.
• You take pride in achieving objectives and delivering results; individually and collectively as a team. 
• You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
• You crave feedback and external input so you can use it to improve performance.
• You want to have an “unfair advantage” and collaborate with your team in-office at least 3 days a week. 

Qualifications & Skills:

• Strong English communication skills (B2 or higher)
• Experience selling, implementing, or managing at an expert level for the platforms listed below. Experience with 2 or other relevant platforms that aren’t listed are a plus.:
  • Google Analytics 4
  • Google Tag Manager
• Basic knowledge of web development:: HTML/CSS, JavaScript
• Highly skilled in effectively communicating complex technical concepts to both technical and non-technical stakeholders, facilitating understanding and collaboration.
• Have a natural desire to learn everything possible about a given system, and will question not just what something is, but why it works in the way it does. 
• Solutions focused, self motivated, good under pressure and challenge enabled.

Preferred qualifications:

• A/B testing or CRO experience: Optimizely or VWO
• Experience developing technical documentation

What DELVE Offers:

• Ownership of your work, responsibility to make things happen and the opportunity to make a real difference.
• An opportunity to join a fast-paced and exciting global business in the data science/ad-tech sector.
• A culture that emphasizes honesty, collaboration, growth and personal responsibility.
• A competitive salary and opportunities to grow while working for one of the most advanced advertising consultancies in the region.
• A promote from within culture and the chance to define your career growth.
• Private health insurance, sports benefit card.
• Generous employee referral bonus.
  
• An education budget.
• A hybrid working model (we work 3 days from the office - Tue-Thu).

Salary range for this position is 10,000-15,000 PLN gross plus a bonus potential and is based on prior experience and qualifications.

Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.

The data controller of your personal data is DELVE Partners Sp. z o.o., pl. Władysława Andersa 7, 61-894 Poznań. We process personal data for the purpose of carrying out the recruitment process for the position to which the advertisement relates unless you consent to their processing for other purposes. Full information on the processing of your personal data can be found at: https://delvedeeper.com/privacy-policy/privacy-policy-attachment-no-4/