Managed Services Consultant

Introduction to Demandbase: 

Demandbase is the Smarter GTM™ company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence — what we call Account Intelligence — so they can identify, engage, and focus their time and money on the accounts most likely to buy. 

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the role:

We are looking for an enthusiastic, customer success driven Managed Services Consultant who dives into highly engaged customer projects hands-on to help drive outcomes and implement strategic vision. This role will join our managed services practice within our Services team to help customers build and maintain successful ABX programs leveraging the numerous valuable features of Demandbase One.  

You will actively make suggestions to improve results and deepen adoption while demonstrating professional customer service, strong empathy for sales and marketers and understanding of the ABM journey. The goal of the Demandbase Managed Services practice is to develop relationships with customers, identify areas of improvement, and be an extension of the customer team to drive outcomes.

The base compensation range for this role is: $60,751 - $126,000

What you’ll be doing:

As part of our Professional Services Team, you will be responsible for helping drive customer satisfaction, adoption, and renewals. This will be accomplished by:

• Customer-facing role responsible for helping drive customer satisfaction, adoption, and renewals
• Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack. 
• Responsible for assisting customers with business and technical requirement definition through subject matter expertise.
• Collaborate with customer to define positive business outcomes and become integral part of their team’s success
• Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication.
• Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
• Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism. 
• Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.
• Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/MarTech stack.
• When required, provide detailed reporting and analysis to customers with prescriptive recommendations on next best action.
• Track and maintain accurate client records and hit key engagement milestones using FinancialForce and/or Salesforce 
• Supporting customer office hours and internal enablement as needed

What we’re looking for:

• Minimum of 4 years of experience in a marketing, agency or marketing operations role.
• Exceptional presentation and leadership skills with aptitude for business analysis. 
• At least 3 years consulting experience integrating Sales and Marketing technology including all of the following:
• CRM (Customer Relationship Management)
• SFDC, Microsoft Dynamics, SugarCRM, FreshSales or other B2B CRM applications
• Experience in the area of Salesforce automation (SFA), Lead Management and Marketing
• MAP (Marketing Automation Platform)
• Eloqua, Marketo, Pardot, Hubspot, FreshMarketer, Silverpop, Act-on or related B2B focused MAP
• Experience with marketing automation, lead scoring, lead nurturing and campaigns automation

Benefits:

Our benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.