HR Analytics Lead

Overview

Responsible for managing and improving the delivery of HR Services to Demant. Reporting to the Director, HR Transformation, the HR Operations Lead will be responsible for providing best-in-class customer support while continuously seeking opportunities to enhance the employee experience throughout the employee lifecycle, from onboarding to retirement.

Responsibilities

• Manage the HR service delivery model, including overseeing the HR Service Desk, ensuring timely and accurate resolution of HR inquiries and requests while managing the HR knowledge library and self-service portals.
• Manage and continuously improve the delivery of HR services, ensuring services are delivered effectively and efficiently.
• In collaboration with HR Analytics Lead, track, maintain, and report HR service levels in accordance with agreed KPIs.
• Enable operating excellence by identifying and implementing HR process improvements, leveraging system enhancements and automation where possible.
• Provide coaching and guidance to HR stakeholders on HR system utilization and process steps to ensure understanding and compliance.
• Troubleshoot and analyze HR system data and integration issues and deficiencies; identify root cause and recommend solutions.
• Oversee on/off-boarding process, ensuring all employees have a smooth transition and positive experience.
• Vendor and contract management for services provided by HR Operations function.

Qualifications

• Strong knowledge of HR policies and procedures, employment laws and regulations, and HR best practices.
• Experience managing HR service delivery models, including HR service desks and self-service portals.
• Strong analytical skills, with the ability to develop and maintain HR metrics and reporting.
• Excellent communication skills, with the ability to communicate complex HR issues to a diverse audience.
• Ability to work collaboratively with other HR leaders to align HR processes and procedures with the organization's strategic objectives.
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5 years of experience in HR service delivery or related field