Loan Operations Specialist - Booking and Servicing

The teammate is responsible for booking, servicing, collateral review and/or imaging for commercial and consumer loan accounts, as assigned, providing the highest quality of service to every customer and serving as a point of contact for questions and training. 

Essential Functions:

• Delivers exceptional customer service by responding to questions, providing information and assistance to ensure that accounts are serviced in an accurate and timely

• Provides training to Loan Operations Assistants, Client Support Managers and Loan Officers

• Writes new procedures and keeps current procedures updated

• Performs and/or serves as backup for one or more of the following areas of responsibility, as assigned:

Booking & Servicing:

• Responsible for all tasks related to the uploading of a loan to the host system and the proper maintenance and servicing of loan accounts and client requests

• Reviews loan documents to ensure that they agree with the approved terms of the loan and are in compliance with policies and regulations

• Enters customer and loan application information into the Jack Henry core system  

• Reviews and ensures receipt and validity of loan documents

• Reviews all data entry to ensure accuracy

• Responds to and researches credit bureau requests and any corresponding maintenance

• Balances general ledger accounts; prepares and distributes various related reports

• Responds to verbal and written requests for payoff quotes

• Processes all incoming payments

Collateral Review:

• Responsible for all collateral-related tasks to ensure the Bank’s interests are protected

• Ensures receipt and validity of the loan documents and performs quality check

• Identifies and monitors collateral exceptions, updates host system accordingly

• Records and releases liens

• Orders post searches and verifies proper lien position; works with title company to resolve exception

• Tracks flood and hazard insurance

• Monitors and reports all outstanding fees

• Prepares subordination agreements

• Reviews daily and monthly tracking reports

• Performs monthly and quarterly audits of cash collateral

Imaging:

• Responsible for all aspects of imaging including sorting and/or preparing hard copies, scanning, indexing and quality checking

• Opens and distributes mail

• Prepares documents for scanning

• Utilizes third party software to scan hardcopy files to electronic images, ensuring a quality image

• Performs manual data entry of required fields for validation and/or verification

• Follows production procedures to complete internal indexing, documentation, and tracking

• Performs quality checks on documents scanned to ensure accuracy; detects image errors and corrects any quality issues as needed

• Reviews and prepares statements for mailing

• Files documents and maintains records; prepares documents for storage and destruction

• Responds to research requests