What are the responsibilities and job description for the Director, Client Services position at dentsu?
Company Description
iProspect is a global, award-winning marketing agency that drives digital performance for many of the world’s largest brands. A trusted partner with an in-depth understanding of consumer behavior, iProspect reshapes brand strategies to meet the fast-paced demands of the convergent world with a focus on exceeding the client’s business objectives. iProspect delivers personal, adaptive and valuable digital experiences utilizing proprietary solutions including: paid and natural search, content generation, data & insights, social media management, structured data and feeds, performance display, conversion optimization and affiliates. iProspect is the first truly global digital performance marketing agency, with 2,000 employees in 60 offices across 40 countries.
Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. iProspect is an agency of dentsu.
Job Description
The Director, Client Services is tasked with managing business growth and leading the agency-client relationship for a large account. This role is responsible for unlocking our clients’ business opportunities, building and managing a team, and delivering outstanding client service as well as innovative solutions and offerings.
Key Accountabilities:
Implement innovative and strategic commercial solutions that balance client and agency values
Build strong client relationships as trusted advisor with senior clients and industry stakeholders
Work collaboratively to translate strategic vision into tactical solutions and results
Manage team to ensure they also build strong relationships with their counterparts to deliver outstanding customer service
Immerse self and team in clients' business: understanding their challenges, objectives, external economic environment, industry; also knows their business model, how it is performing and what success looks like
Accountable for operational success of outcomes and ensure deliverables are prioritized appropriately and are met on time and on budget
Oversight of clients' billing activity, budgeting, expense tracking and management to ensure financial portion of agency’s relationship with client is accurate and operates correctly
Lead quarterly business review meetings and participate in other client meetings as required (including new business pitches)
Exhibit leadership across a cross-functional team of insights, media planning, media activation, and analytics resources to ensure work is consistent, integrated, and delivers on client objectives
Qualifications
- 8 years of agency / digital media experience required
Ability to think strategically and identify and resolve problems for large, multi-stakeholder client organizations
Ability to nurture and retain client and employee relationships
Strong understanding of and experience with media planning, activation, and measurement, across both online and offline media channels
Strong managerial experience, including experience developing and mentoring a team
Strong negotiation and problem-solving skills
Outstanding communication and interpersonal skills
Experience working with financial data and budgets
Ability to analyze complex issues and to develop relevant and realistic plans, programs and recommendations to solve client challenges
High levels of integrity, autonomy, and self-motivation
Additional Information
Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.
Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
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