Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Applicants
Location to work
Salary Range
Tech Stack Knowledge Required
Background
This is an exciting time to join dentsu International as we focus on becoming a 100% digital economy business through content, media and commerce. We are well placed to build capability, scale and sustainable growth as a high-performance business. Our strategy is driven by our unique culture with one vision (to innovate the way brands are built), one set of values and a unique operating model which drives collaboration, client focus and attention.
Role Overview
As a EUC Support Engineer based in one of our Regional Hubs, you will be responsible for providing technical support to our global user base. You will work as part of the Technical Support Team but have a dedicated focus on supporting end-user computing (EUC) technologies; Collaboration, Identity and Access, Unified Communications.
Supporting the latest technologies within a customer centric environment that provides exceptional customer satisfaction and working with market leading ITSM Service Management tools, you will provide high-levels of technical knowledge, analytical troubleshooting and problem solving to maximise user productivity.
You will demonstrate a clear knowledge of the ITIL service management framework and an understanding of building and delivering excellent service to our users.
You will work closely with our Service Desk, Deskside Support, Security and Global End User Computing teams to ensure technical issues & requests are managed, progressed and ultimately resolved promptly, ensuring quality is of the highest standard and exceeding service level targets where possible.
You will demonstrate a high capacity for learning & development and will seek to adopt new knowledge and resolution capabilities through a strong ‘shift-left’ approach.
Excellent communication skills are mandatory, and the ability to be self-disciplined & motivated is necessary, as well as having excellent collaborating skills and a strong sense of team ethic.
End User Computing technology portfolio
The successful candidate will focus on supporting these technologies and therefore will demonstrate sound levels of technical ability and experience of working with most of these platforms;
Collaboration - Outlook, Office, Yammer, Stream, OneDrive, SharePoint Online, Exchange Online, Mimecast, Exclaimer, Power Platform, Planner
Identity and Access Management - Joiners/Mover/Leavers (JML) processes, AD, Azure AD
Unified Communications - Teams (Enterprise Voice), Zoom, Condeco, Video Conferencing
Duties will include:
Education/qualification and training
Knowledge/skills
Experience
Personal characteristics
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Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
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