Global UAT Business Analyst

Company Description

Dentsu Media is the largest area of specialism within the dentsu network. It is brought to markets globally, through three award-winning agency brands: Carat, iProspect and dentsu X. All three are underpinned by a scaled network offering of talent, capabilities, and services to support, grow and transform the world’s leading advertisers. Operating across more than 145 countries, dentsu Media is trusted by leading brands across a broad range of sectors, from pioneering technology to cutting-edge fashion. Dentsu leverages technology, creativity, and in-depth data analytics to drive superior results that amplify its clients' brands. Dentsu Media is transforming advertising as a force for growth, a force for good and has become the destination for employees to cultivate meaningful careers and for brands to accelerate previously unseen, sustainable growth.

Job Description

The Global UAT Team is pivotal in realizing the Product vision by building upon Dentsu International’s successful and innovative technology solutions. As a member of the Media Operations Team the UAT Business Analyst is responsible for helping to ensure the system quality meets and exceeds our clients’ expectations by capturing end user feedback, translating them into requirements and helping the development teams understand and develop these requirements.  The UAT Business Analyst will also support in the creation of a defect management system for defects/issues found by end users during UAT and assure those defects are being fixed before deployment to our production environment.

To be successful in the role, a strong enthusiasm coupled with an interest in supporting a fast-paced and demanding work environment is required. The UAT Business Analyst needs to be proactive to the needs and occasionally demands of our clients to ensure that a best-in-class service is provided.

Key Responsibilities

• Experienced in Functional, integration, validation, and regression testing.
• Define and document customer system functions and processes and write test scripts meant for the business user to understand and use for UAT
• Collaborate proactively with business process teams, test leads and other team members to solidify deliverables
• Act as an SME for end user functionality needs and capture feedback from end users during UAT
• Act as a liaison amongst end-users, project managers, sponsors, developers, and product managers in the analysis, design, configuration of captured features and help translate them into system requirements
• Ability to Co-ordinate with Development and QA teams during the system development and test cycle, UAT and Post go live.
• Assist in developing a defect management process for issues/defects found during UAT
• Assist in developing and improving feedback management process
• Ability to work with business users who need guidance using the system
• Ensure updates to required documents are completed, reviewed, and signed off, when required.
• Provide Enhancement, Upgrade & post Go Live implementation testing/functional support
• Prepare reports, recommendations and general documentation as needed
• Engage with product, client agency teams and engineers as needed in an agile environment to support system improvements that meet end user needs
• Engage and communicate with UAT testers (end users) and help create an end user engagement process
• Help create and maintain release communications to end users after deployment of system features

Qualifications

Minimum Qualifications

• 7 years of related work experience
• Requirements analysis and documentation experience
• Ability to write UAT test scripts
• Ability to translate Dev and QA requirements and scripts into UAT scripts
• Ability to communicate with different teams on different levels
• Experience working with JIRA and Confluence preferred
• Must have excellent written and verbal communication skills

Additional Information

• Experienced in working within Agile projects.
• Ability to inspire great results from team members and promote innovative work.
• Understanding Media Data Technologies beneficial.
• The ideal candidate will have the ability to prioritize, multi-task and work well under pressure.

• You will have strong organization, planning and prioritizing skills.
• The ability to work autonomously and take your own initiative is an important part of the role.
• Due to the nature of the role, it is important for you to be adaptable and flexible to ensure that issues get resolved within the required timeframes.
• Be able to master the functionality of our ME Media Management System
• The successful candidate is articulate, detail oriented, works independently, and can write technical documents such as test scripts.
• Experts in using the Microsoft Office Suite including Visio, Excel, Word, PowerPoint

1. Good communication
2. Client facing
3. Good coordination
4. 7 years of experience.