What are the responsibilities and job description for the Manager, Technology Operations position at dentsu?
Job Description
Dentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will be responsible for driving strategic transformation initiatives. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will be responsible for capturing SL requirements, developing fit-for-purpose solutions, and building implementation plans aligned to strategic priorities. To be successful, they will need to leverage and build upon SL-specific experience, as well as navigate effectively within the dentsu global organization. The teams will be expected to partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise.
Key Responsibilities
As the Manager, Technology Operations Transformation, you will report into the Director, Business Platforms Transformation, and partner with cross-functional teams to plan and execute transformation priorities. You will have the opportunity to work with the latest technology in a varied and challenging environment with plenty of development potential. Responsibilities include:
Assess and document service line and brand transformation readiness, identifying technology gaps & opportunities
Support collaboration among the CXM service line and the wider technology operations organization to influence the roadmap of the operating model and any technology backlogs
Develop architecture diagrams, process flows, drawings, and visual communications
Gather, analyze and articulate high-level business capabilities and requirements
Implement business process improvement and technology solutions within the CXM service line
Work with the global and regional technology operations teams to ensure continuity of service for employees and clients during transformation execution
Prioritize, maintain, and elevate employee experience throughout the transformation process
Ensure data is handled, transferred, or processed according to legal, regulatory and company guidelines
Escalate risks and issues that need additional attention from leadership and key stakeholders
Provide regular, timely, transparent communication on progress against transformation roadmaps
5 years experience working on enterprise business and IT strategy and transformation projects. Agency experience is a strong plus.
Knowledge and experience with multifactor authentication/SSO (e.g. Okta), Active Directory, IT management workflow systems (e.g. ServiceNow), helpdesk ticketing (e.g. GoTo) and cloud computing (e.g. Azure), and servers.
Strong organizational and business analysis skills.
Effective project management skills
Outstanding communication skills
Experience, gravitas, and professionalism to engage at the executive level
Problem-solving aptitude
Accountability and flexibility with the ability to work in a fast-paced environment.
Strong listening skills and the ability to tactfully communicate position on relevant issues.
Effective negotiation and conflict management/risk mitigation skills.
What We Look For
You have a passion and drive for business transformation and a knack for getting teams organized and confidently prepared. Your ability to understand what is needed for and from the process and how to align many different workstreams delivers the winning formula. You have a gift for seeing and keeping that winning rhythm and an unrelenting drive to determine the best shape and frame for each situation and team.
Demonstrate the capability to get others to believe in the ideas that you present and follow that belief through to execution.
Show a strong understanding of how Dentsu/SL services and offerings can work together to address different business gaps and operational needs
Bring relevant expertise and thought leadership to help align outcomes to Dentsu/SL strategy, process, and technology goals. True collaborator with strong interpersonal, networking and influencing abilities
Develop new skills and capabilities, e.g., products, technology platforms
Prioritize and work in a fast-paced, collaborative and solution-oriented environment
Propose innovative solutions by displaying flexible, adaptive, and creative mindset and strong business intuition
Work with accuracy and strong attention to detail
Dentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will be responsible for driving strategic transformation initiatives. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will be responsible for capturing SL requirements, developing fit-for-purpose solutions, and building implementation plans aligned to strategic priorities. To be successful, they will need to leverage and build upon SL-specific experience, as well as navigate effectively within the dentsu global organization. The teams will be expected to partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise.
Key Responsibilities
As the Manager, Technology Operations Transformation, you will report into the Director, Business Platforms Transformation, and partner with cross-functional teams to plan and execute transformation priorities. You will have the opportunity to work with the latest technology in a varied and challenging environment with plenty of development potential. Responsibilities include:
Assess and document service line and brand transformation readiness, identifying technology gaps & opportunities
Support collaboration among the CXM service line and the wider technology operations organization to influence the roadmap of the operating model and any technology backlogs
Develop architecture diagrams, process flows, drawings, and visual communications
Gather, analyze and articulate high-level business capabilities and requirements
Implement business process improvement and technology solutions within the CXM service line
Work with the global and regional technology operations teams to ensure continuity of service for employees and clients during transformation execution
Prioritize, maintain, and elevate employee experience throughout the transformation process
Ensure data is handled, transferred, or processed according to legal, regulatory and company guidelines
Escalate risks and issues that need additional attention from leadership and key stakeholders
Provide regular, timely, transparent communication on progress against transformation roadmaps
5 years experience working on enterprise business and IT strategy and transformation projects. Agency experience is a strong plus.
Knowledge and experience with multifactor authentication/SSO (e.g. Okta), Active Directory, IT management workflow systems (e.g. ServiceNow), helpdesk ticketing (e.g. GoTo) and cloud computing (e.g. Azure), and servers.
Strong organizational and business analysis skills.
Effective project management skills
Outstanding communication skills
Experience, gravitas, and professionalism to engage at the executive level
Problem-solving aptitude
Accountability and flexibility with the ability to work in a fast-paced environment.
Strong listening skills and the ability to tactfully communicate position on relevant issues.
Effective negotiation and conflict management/risk mitigation skills.
What We Look For
You have a passion and drive for business transformation and a knack for getting teams organized and confidently prepared. Your ability to understand what is needed for and from the process and how to align many different workstreams delivers the winning formula. You have a gift for seeing and keeping that winning rhythm and an unrelenting drive to determine the best shape and frame for each situation and team.
Demonstrate the capability to get others to believe in the ideas that you present and follow that belief through to execution.
Show a strong understanding of how Dentsu/SL services and offerings can work together to address different business gaps and operational needs
Bring relevant expertise and thought leadership to help align outcomes to Dentsu/SL strategy, process, and technology goals. True collaborator with strong interpersonal, networking and influencing abilities
Develop new skills and capabilities, e.g., products, technology platforms
Prioritize and work in a fast-paced, collaborative and solution-oriented environment
Propose innovative solutions by displaying flexible, adaptive, and creative mindset and strong business intuition
Work with accuracy and strong attention to detail
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