Communications and Public Relations Administrator

Under minimal supervision, the person in this role is responsible for leading a range of strategic internal and external communications campaigns. They develop strategies and execute initiatives to achieve the vision, mission and true north goals as well as inform, engage and inspire staff to build a positive culture at Denver Health. The position holder coordinates a cohesive and integrated communication strategy, in collaboration with key stakeholders. In addition, the position leads execution of agreed plans, and creates standard work and best practice.

Central to the role is the ability to formulate strategies and tactics, compile information, analyze data and use sound judgment to make decisions that both promote and build the reputation of Denver Health. The role requires the individual to exercise individual judgment in providing expert advice on communications to senior level managers that will ultimately contribute to the success of the organization. The position holder will identify, collaborate with and bring together experts and decision-makers to build content as needed. The position holder will act as a team player and take on other communications and media duties as assigned by the communications director.

The position is responsible for various communications needs for the organization with a heavy emphasis on employee/human relations. The role includes but is not limited to leadership and departmental updates that impact employees and the organization; staff recognition campaigns and events as well as key internal initiatives such as diversity, equity and inclusion. It will require research and strategy to identify key insights and assess best practices to develop the internal communications plan. The Administrator is required to work with executive and director level colleagues within the marketing communications team and other departments, including Human Resources, to develop and execute the strategies and plans. The position holder will use independent judgment to make decisions that balance multiple objectives and considerations to create output that achieves goals, delivered on time and within budget. The role requires the individual to provide expert advice on marketing communications to senior-level internal management that will ultimately contribute to the success of the organization. The individual acts as a team member, and will take on other marketing, communications and media duties as assigned by the Director of PR and Communications or Chief of Marketing Communications. The position holder will measure the performance of internal communications by using regular metrics and research. The position holder must have a technical knowledge of internal communications platforms, a strong customer service orientation and the ability to communicate and influence to gain buy-in to their recommendations.

• Collaborative, team player who understands marketing communications strategy, activities, objectives and execution.
• Strong project management capabilities to organize, direct and manage people and resources to achieve goals on time.
• Comfortable working under minimal supervision and guidance to formulate and provide recommendations with client input on marketing and communications strategies.
• Proven writing skills - copy writing and proofing, including knowledge of AP Style.
• Ability to prioritize and manage time to achieve multiple objectives.
• Capability in the technical requirements of producing multi-media content for various internal communications channels, including email, SharePoint, huddle sheets, posters, flyers, webex, screensavers, and other channels as they are introduced.
• Capability in learning new systems as additional channels are introduced, technology progresses or vendors change.
• Ability to act fast, use independent judgment, make quick decisions, and maintain confidentiality for media requests when on call.
• Basic knowledge/ experience in video, photo and graphic design.
• Understanding of branding to develop collateral materials that are consistent with brand standards.
• Self-starter who takes initiative and is comfortable providing expert advice to senior-level management clients on their own, taking into consideration the outcome of these recommendations will contribute to the financial success of the organization.
• Ability to relate well to and communicate with all kinds of people, at various levels inside and outside of the organization.
• Understanding and experience of web, mobile, digital and social media marketing platforms, and their related analytics.
• Service-oriented working style, excellent organizational abilities, and strong interpersonal skills are required.
• Knowledge or HIPAA and patient privacy regulations.

• Familiarity with the email marketing program Constant Contact and Contact Monkey are required.
• Knowledge of InDesign and Photoshop, Google Analytics preferred.
• Knowledge of the Domo data visualization program or similar.
• The successful applicant would be expected to quickly become familiar with the SharePoint document management system and the Trello content tracking program.

• Bachelor’s degree with a concentration in Journalism, New Media, Marketing, Communications or Public Relations, or related field required.
• Masters’ degree preferred.

• Five years’ experience in marketing, communications, internal communications, graphic design, and /or news media relations required.
• Two years’ project management experience required.
• Health care experience preferred.

Pay Range:

Minimum: 69,900.00

Midpoint: 87,400.00

Maximum: 104,900.00

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.