Division Assistant (Regional Planning and Development)

The Denver Regional Council of Governments (DRCOG) is recruiting a Division Assistant to support the work of the Regional Planning and Development Division. This position will be integral to DRCOG’s work with member governments and external stakeholders in our work to implement the region’s regional plan, Metro Vision. The Division Assistant serves as the administrative backbone for regional convenings, delivery of best practice trainings, and planning tools. This position will be deeply involved in developing and maintaining administrative systems to support the professional planners, economists, geographic information specialists, and software developers as they deliver quality products and deliverables to local governments and partners across the region.
 
DRCOG serves as a visionary leader along Colorado’s front range. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. Our success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these and other emerging issues in an effort to collectively find innovative solutions. DRCOG is a Regional Planning Commission per Colorado state statute, is the federally designated Area Agency on Aging (AAA), and the Metropolitan Planning Organization (MPO) for the Denver region. Our culture and values fuel and inform the work we do, and employees are rewarded with competitive compensation, generous benefits and an adaptable work environment. Sound like a good fit? We’d love to meet you!
 
*This position is eligible for alternate work arrangements that may include flexible schedules and/or working remotely up to three days a week within Colorado*This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.

• Act as the point of contact between Division Directors and employees/clients. Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the organization.
• Receives calls and responds to customer service requests; responds to and handles more complex complaints, issues and inquiries not resolved at a lower level; reviews and researches program, process and/or procedural information related to requests; provides program or function related information; directs specific inquiries to appropriate resources; may provide reception and switchboard operation duties.
• Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to director and staff. Manage, coordinate, and arrange travel and travel-related activities, including hotel booking, transportation, and meal coordination.
• Prepares, reviews and/or processes various forms, documents, reports, presentations, spreadsheets and correspondence; reviews information for accuracy and completeness; receives, reviews, processes and/or distributes mail.
• Organize team communications and plan events, both internally and offsite Schedules meetings, makes reservations and prepares arrangements for meetings, travel, and/or events; coordinates agendas, meeting materials and administrative details; prepares and distributes meeting minutes and summaries; prioritizes and performs follow-up activities related to planning and coordinating meeting or project needs, and providing resolutions to problems or issues.
• Performs research related to area of assignment and provides related information and/or recommendations to management and staff; maintains database information, records, files, logs, and documents; prepares and updates office procedures; adheres to data archival and records retention procedures.
• Serves as a resource within organization and provides training and support on specific software and/or assistance in gathering, organizing and maintaining program or functional materials and related documentation. Train and support staff on policy compliance and adherence.
• Performs other duties of a similar nature and level as assigned.

• Providing administrative and clerical support for the division;
• Assisting with collection, acquisition and maintenance of business operations data, including contact lists, performance metrics, non-technical data required by technical processes.
• Support meetings, trainings and workshops;
• Editing rough draft work for completion by others, including narrative and statistical reports, presentations, forms, etc..
• Preparing, reviewing and updating procedural documentation related to the position.
• Ensuring the maintenance of division records per established policies and in compliance with DRCOG’s records retention policy.
• Standard practices, methods and materials of assigned work.
• Filing and record-keeping principles.
• Business math concepts.
• Supplies inventory and equipment maintenance practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.
• Following directions and meeting standards.
• Business math computations.
• Exercising confidentiality.
• Maintaining and updating documentation.
• Performing basic original research, compiling and assembling data.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Composing basic original documents including reports, presentations, and documentation.
• Organizing tasks, meeting deadlines and prioritizing competing demands.
• Reviewing and resolving issues or providing appropriate resource referral information.
• Scheduling meetings, determining basic meeting needs and making required arrangements.
• Organizing and maintaining records and files.
• Retrieving and maintaining records and information based on established records retention procedures.
• Comprehending reference books and manuals.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

High School Diploma or GED and a minimum of five years of related clerical and/or office support experience.
 
OR
 
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Equal Employment Opportunity Employer: M/F/D/V