What are the responsibilities and job description for the Visitor assistant position at Department Of Agriculture?

Summary

This is an open and continuous announcement. See Additional Information section for more information. Applications will expire every 90 days.

To remain active for consideration, applicants must resubmit their application. Positions may be filled at one or more of the duty locations included in this announcement.

Final determination of the duty location will be made at the time of the job offer.

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Overview

Accepting applications
Open & closing dates

10 / 30 / 2023 to 07 / 31 / 2024

Salary

$33,693 - $37,696 per year

Pay scale & grade

GS 4 - 5

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Locations

MANY vacancies in the following locations

Anchorage, AK

Hoonah, AK

Juneau, AK

Ketchikan, AK

Show more locations (255)

Moose Pass, AK

Petersburg, AK

Portage, AK

Sitka, AK

Thorne Bay, AK

Wrangell, AK

Yakutat, AK

Acton, CA

Adin, CA

Alturas, CA

Arcadia, CA

Bishop, CA

Blairsden, CA

Bridgeport, CA

Camino, CA

Camptonville, CA

Chester, CA

Clovis, CA

Covelo, CA

Dunlap, CA

Eureka, CA

Fall River Mills, CA

Fawnskin, CA

Foresthill, CA

Fort Jones, CA

Frazier Park, CA

Gasquet, CA

Georgetown, CA

Glendora, CA

Groveland, CA

Happy Camp, CA

Hathaway Pines, CA

Hayfork, CA

Idyllwild, CA

Kernville, CA

King City, CA

Lake Isabella, CA

Lee Vining, CA

Lone Pine, CA

Lytle Creek, CA

Macdoel, CA

Mad River, CA

Mammoth Lakes, CA

McCloud, CA

Mi-Wuk Village, CA

Mount Shasta, CA

Mountain Gate, CA

Nevada City, CA

North Fork, CA

Ojai, CA

Orleans, CA

Oroville, CA

Palm Desert, CA

Pinecrest, CA

Pioneer, CA

Placerville, CA

Pollock Pines, CA

Porterville, CA

Prather, CA

Quincy, CA

Redding, CA

San Bernardino, CA

San Fernando, CA

Santa Barbara, CA

Santa Maria, CA

Shasta, CA

Sierraville, CA

Solvang, CA

Sonora, CA

South Lake Tahoe, CA

Springville, CA

Stonyford, CA

Susanville, CA

Truckee, CA

Tulelake, CA

Upper Lake, CA

Weaverville, CA

Willow Creek, CA

Willows, CA

Yreka, CA

Aspen, CO

Bayfield, CO

Canon City, CO

Carbondale, CO

Colorado Springs, CO

Conifer, CO

Del Norte, CO

Delta, CO

Dolores, CO

Durango, CO

Eagle, CO

Fairplay, CO

Glenwood Springs, CO

Grand Junction, CO

Gunnison, CO

La Jara, CO

Leadville, CO

Meeker, CO

Minturn, CO

Montrose, CO

Norwood, CO

Pagosa Springs, CO

Paonia, CO

Pueblo, CO

Rifle, CO

Saguache, CO

Salida, CO

Silverthorne, CO

Springfield, CO

Ashton, ID

Avery, ID

Boise, ID

Burley, ID

Cascade, ID

Challis, ID

Coeur d'Alene, ID

Council, ID

Driggs, ID

Dubois, ID

Elk City, ID

Emmett, ID

Fairfield, ID

Garden Valley, ID

Idaho City, ID

Idaho Falls, ID

Island Park, ID

Jerome, ID

Kamiah, ID

Ketchum, ID

Kooskia, ID

Leadore, ID

Lowman, ID

Mackay, ID

McCall, ID

Montpelier, ID

Mountain Home, ID

New Meadows, ID

North Fork, ID

Orofino, ID

Pocatello, ID

Potlatch, ID

Priest River, ID

Saint Anthony, ID

Saint Maries, ID

Salmon, ID

Sandpoint, ID

Smelterville, ID

Soda Springs, ID

Stanley, ID

Weiser, ID

White Bird, ID

Yellow Pine, ID

Elkhart, KS

Ashland, MT

Augusta, MT

Bigfork, MT

Billings, MT

Bozeman, MT

Butte, MT

Cameron, MT

Choteau, MT

Darby, MT

Dillon, MT

Ennis, MT

Eureka, MT

Gardiner, MT

Great Falls, MT

Hamilton, MT

Harlowton, MT

Helena, MT

Hungry Horse, MT

Huson, MT

Kalispell, MT

Libby, MT

Livingston, MT

Lolo, MT

Miles City, MT

Missoula, MT

Neihart, MT

Philipsburg, MT

Plains, MT

Red Lodge, MT

Seeley Lake, MT

Stanford, MT

Stevensville, MT

Superior, MT

Townsend, MT

Trout Creek, MT

Troy, MT

West Yellowstone, MT

White Sulphur Springs, MT

Wisdom, MT

Wise River, MT

Austin, NV

Carson City, NV

Elko, NV

Ely, NV

Las Vegas, NV

Sparks, NV

Tonopah, NV

Wells, NV

Winnemucca, NV

Bismarck, ND

Dickinson, ND

Lisbon, ND

Watford City, ND

Camp Crook, SD

Custer, SD

Lemmon, SD

Rapid City, SD

Spearfish, SD

Bear River City, UT

Beaver, UT

Cedar City, UT

Duchesne, UT

Dutch John, UT

Ephraim, UT

Escalante, UT

Ferron, UT

Fillmore, UT

Heber City, UT

Huntsville, UT

Kamas, UT

Loa, UT

Logan, UT

Manila, UT

Moab, UT

Monticello, UT

Ogden, UT

Panguitch, UT

Pleasant Grove, UT

Price, UT

Richfield, UT

Saint George, UT

Salt Lake City, UT

South Jordan, UT

Spanish Fork, UT

Teasdale, UT

Vernal, UT

Afton, WY

Big Piney, WY

Buffalo, WY

Cody, WY

Dubois, WY

Evanston, WY

Greybull, WY

Jackson, WY

Kemmerer, WY

Lander, WY

Moran, WY

Mountain View, WY

Newcastle, WY

Pinedale, WY

Sheridan, WY

Sundance, WY

Remote job

Telework eligible

Yes-as determined by the agency policy.

Travel Required

Occasional travel - You may be expected to travel for this position.

Relocation expenses reimbursed

Yes-A recruitment or relocation incentive, or reimbursement of relocation expenses may be authorized at the discretion of management in accordance with agency policy.

Appointment type

Permanent -

Work schedule

Full-time -

Service

Competitive

Promotion potential
Job family (Series)

1001 General Arts And Information

Supervisory status
Security clearance

Not Required

Drug test
Position sensitivity and risk

Non-sensitive (NS) / Low Risk

Trust determination process

Credentialing

Suitability / Fitness

Announcement number

24-CHI-OCR-12182705-DP

Control number

757636700

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This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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Duties

Duties are listed at the full performance level.
Ensures the information desk at a reception area and / or visitor center is covered at all times by answering phones and greeting visitors.
Serves as collection officer through sales and collection of monies for permits, maps, and / or passes in accordance with manual and handbook requirements.
Provides accurate, descriptive information to the public about trails, campgrounds, roads, and / or other areas on the unit.
Uses word processing software to create and / or post informational handouts and flyers concerning safety, events, and other items of importance.

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Requirements

Conditions of Employment

Must be a U.S. Citizen or National.
Males born after 12-31-59 must be registered for Selective Service or exempt.
Subject to satisfactory adjudication of background investigation and / or fingerprint check.
Successful completion of one-year probationary period, unless previously served.
Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement.

For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education.

Provide course descriptions as necessary.

For the GS-04 grade level : Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled;

OR an associate's degree or two years of successfully completed education above high school; OR a combination of successfully completed post-high school education and experience.

The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Examples of qualifying general experience for the GS-04 grade level include : performing office work, answering telephone calls, filing, typing, checking e-mails, opening mail, routing mail, making copies, scheduling meetings, etc.

For the GS-05 grade level : Applicants must have one year of specialized experience equivalent to at least the GS-04 grade level;

OR a bachelor's degree or 4 years of successfully completed education above high school; OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience.

The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Specialized experience for the GS-05 grade level is defined as two or more of the following : greeting visitors, responding to visitor inquiries, and accounting for collected monies using computer programs and records;

and / or planning and presenting interpretive talks and programs for visitors, local schools, and other groups; and / or performing clerical duties, including mail and package delivery, assisting with scheduling for conference rooms, and operating audio / visual equipment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.

g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Education

See above for education that may be qualifying for the specific grade level.

Additional information

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career / Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project.

Under this authority, any U.S. citizen may apply.

Additional duty stations may be added to this vacancy announcement. It is the responsibility of the applicant to periodically review this vacancy announcement for additional duty locations that may be added throughout the life of this announcement.

Applicants must update their application to include all locations of interest. Applicants will not be considered for duty locations not included in your application.

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP) : To exercise selection priority for this vacancy, CTAP / RPL / ICTAP candidates must meet the basic eligibility requirements and all selective factors.

CTAP / ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management.

However, promotion is not guaranteed.

Positions may be eligible to telework up to four days per week, based upon the duties of the position. Positions may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates.

Additional information is available at https : / / www.opm.gov / policy-data-oversight / pay-leave / pay-and-leave-flexibilities-for-recruitment-and-retention /

This open and continuous announcement provides the Forest Service with a readily available source of applicants when vacancies occur.

Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied.

Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found at https : / / fsoutreach.gdcii.com / Outreach

Salary wage as shown is for Rest of the U.S. Final salary will be determined at the time of selection dependent on the duty location.

For more information, refer to the Office of Personnel Management, Salary and Wages web page.

Positions filled will be full-time; or full-time seasonal with either 13 pay periods of guaranteed pay status and 13 pay periods of nonpay time or 18 pay periods of guaranteed pay status and 8 pay periods of nonpay time.

Positions filled from this announcement may be a bargaining or a non-bargaining unit position represented by either NFFE, AFGE or NAGE.

Forest Service daycare facilities may be available.

Housing may be available.

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Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan.

Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category.

You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and / or training as determined by your responses to the Assessment Questionnaire.

Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

Note : If, after reviewing your resume and / or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible.

Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

To view the application form, visit : https : / / apply.usastaffing.gov / ViewQuestionnaire / 12182705

Benefits

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Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc.

Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

Resume that includes : 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment;
title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check;

5) other qualifications.

If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application;

however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university.

If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.

S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service.

All transcripts must be in English or include an English translation.

If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.

If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted.

Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.

If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference.

The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference.

For more information on veterans' preference visit FEDSHIREVETS.

Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide : proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

How to Apply

Please view Tips for Applicants - a guide to the Forest Service application process.

Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11 : 59p.

m. Eastern Time (ET) on the closing date of this announcement.

Applying online is highly encouraged. We are available to assist you during business hours (8 : 00a.m. - 4 : 00p.m. (MST), Monday - Friday.

If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method.

All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date.

This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this.

To begin, in USAJOBS click "Apply" and follow the instructions to attach your resume and required documents, complete the assessment questionnaire, and submit your application.

NOTE : Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred.

However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats : GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX).

Do not upload Adobe Portfolio documents because they are not viewable.

Agency contact information

HRM Contact Center

Phone

1-877-372-7248 X2

HRM Contact Center@usda.gov

Address

USDA Forest Service HRM Contact Center

DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT.

Albuquerque, NM 87109

Learn more about this agency

Next steps

Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official.

If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status.

g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).

Multiple positions may be filled from this announcement.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request

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Required Documents

Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

Resume that includes : 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment;
title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check;

5) other qualifications.

If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application;

If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.

S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service.

All transcripts must be in English or include an English translation.

If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.

For more information on veterans' preference visit FEDSHIREVETS.

Help

How to Apply