Hotline

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We want you to join our team!

The Office of Child Welfare, part of the Oregon Department of Human Services is looking for a multiple dedicated and compassionate individuals’ to fill our Hotline Office Specialist 2 position in Portland, Oregon.

OUR AGENCY MISSION

"To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."

ABOUT THE PROGRAM

For more information on Child Welfare programs please

WHAT YOU WILL BE DOING

As a Hotline Office Specialist, you will be working in the OR Child Abuse Hotline unit. You will be part of a dynamic and dedicated group of Child Welfare employees. Some of your duties include but not limited to notifying the appropriate referrals (law enforcement, tribal, screeners and supervisors), filtering email boxes, process request for LEDS (Law Enforcement Database System), request police reports, answer ORCAH reception line and monitor any incoming fax or mail.

WORKING CONDITIONS

The Hotline operates 24 hours a day, 7days a week and serves each Child Welfare branch office. Schedules are determined based on the business needs of the operation and workload demand. The incumbent's flexibility to this work schedule is considered a condition of employment. It is understood that the hours of work may vary from day to day, week to week. Working on holidays as work schedules dictate. OS2’s are essential staff for the operation of the Child Abuse Hotline. The hiring manager will work with the incumbent to determine work schedule specifics.

WHATS IN IT FOR YOU

When you join the Department of Human Services, you join a community of nearly 10,000 employees dedicated to Oregon’s most vulnerable population. Career growth and development is encouraged through ample training and committee participation opportunities. The State of Oregon offers excellent benefits, including low-cost, high-coverage health insurance , generous time-off, and a competitive retirement plan . This position is perfect for developing a strong understanding of organizational policy and procedure, allowing for an easier transition if you would like to promote within the organization.

THIS IS WHAT YOU NEED TO QUALIFY:

**To be accepted for review of this application, we will need an attached Resume and/or completed Workday Profile to ensure we may verify your qualifications for the position. Please read the “Get Noticed” section of the posting details to ensure your application is complete. **

Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents;

OR

An Associate degree;

OR

Graduation from a private school of business with a certificate AND one year of general clerical experience.

The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .

Requested Skills/Desired Attributes:
The most qualified candidates will possess the following attributes, skills, and areas of experience as they relate to the position:

• Experience in a specialized social program such as family services, children services, senior services, mental or developmental disability services, substance abuse programs, juvenile corrections programs, or occupational skills programs is PREFERRED but NOT required.
• Ability to communicate effectively with the public, service providers, and clients in person, over the telephone and in writing respecting cultural and ethnic differences.
• Proficiency in Microsoft Word and Excel, typing, and/or other database software program to file, organize, and retrieve data.
• Experience working with and applying various policies, rules, and regulations to perform duties of the position.
• Possess a high level of attention to detail

Additional Requirement:
Successful candidates for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: Felony Convictions, Computer theft, identify theft and fraud. CJIS Clearance is done at the conditional job offer.

HOW TO APPLY

External Applicants: Click on the “Apply” button and submit your application. View this video for help.

Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

Veterans: If you are claiming Veterans Preference points, please ensure to complete the tasks in Workday during the application process and upload your documents (DD214 / Disability Letter) if wanting to receive Veteran’s preference. Failure to submit documents will result in no points being awarded.

GET NOTICED

Your candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications listed above. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers .

HELPFUL INFORMATION:

To receive Veterans' Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans’ Affairs at: 1-800-692-9666.

Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

This position is represented by the Service Employees International Union (SEIU). Note: this recruitment may be used to fill future vacancies.

For questions about the job duties or application process, please contact carlos.j.soriano@dhsoha.state.or.us. Please be sure to include the job requisition number.

If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our office at DHS.RECRUITMENT@dhsoha.state.or.us

Have questions about Workday, and want some tips on understanding the state application process? Check out this link: https://www.oregon.gov/jobs/Pages/support.aspx

ODHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA community members, and others to help us achieve our vision of a diverse and inclusive community.