Human Services Case Manager - Family Coach

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.” Initial Posting Date: 01/05/2023 Application Deadline: 01/19/2023 Agency: Department of Human Services Salary Range: $3,546 - $5,396 Position Type: Employee Position Title: Human Services Case Manager - Family Coach Job Description: WE WANT YOU TO JOIN OUR TEAM! Are you interested in becoming part of a dedicated and highly functioning case management team? Do you have a passion for ensuring that less fortunate people are well-served? Are you a dedicated and hard-working individual who also values teamwork? If the answer to all these questions is ‘but, of course!’ then you could be the newest addition to our case management team, and we sincerely hope that you consider joining us. If interested, please apply! Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice. The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for talented individuals to serve as a Family Coach. In this role you will monitor progress and needs and make necessary modification to the family’s case plan. This recruitment may be used to fill future vacancies. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODHS. The Oregon Department of Human Services’ (ODHS) mission is to help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice, and preserve dignity. We are committed to action for anti-racism and racial equity to build and sustain an agency that truly carries itself with the core values of integrity, stewardship, responsibility, respect, professionalism, innovation, and service equity. We are seeking a leader who fosters environments and teams where we all feel safe, valued, supported, strengthened, and engaged in our personal growth and the agency’s growth. “RiSE” is what we call our culture and has six elements: Safety and well-being. Caring and supportive relationships. High expectations and accountability. Equitable Treatment and Belonging. Meaningful participation; and, Community engagement. ABOUT THE PROGRAM: The goal of the Self-Sufficiency Program is to help families address barriers, and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children. Job Opportunity and Basic Skills (JOBS) program. WHAT YOU WILL BE DOING: In this position you will conduct Interviews participant to determine family need and eligibility. Explores alternate resources and links clients to community services. Completes program application for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly develops a case plan and identifies the steps the family will take toward self-sufficiency. Guides continued job search activities. You will assess initial applicants, their family situation, and on-going participants to develop, coordinate, and arrange a variety of services to assist and guide families to become self-sufficient while helping them to meet their basic needs. Monitors progress, needs, and makes necessary modifications to the family's case plan. Coordinates case management functions with other service providers. Initiates and participates in case staffing, employment readiness, life skills training, supported job search as needed. WORKING CONDITIONS: Position is fast paced. High volume of individual and family contact. You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism. You will have contact with a range of people including some who may be frustrated. Employee's work is conducted in offices, participant's homes, and other community sites. Hours of work may vary from day to day and may include evenings and weekends. Overtime may be required. Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. Some overnight travel may be required to attend statewide meetings and training. WHATS IN IT FOR YOU: When you join the Department of Human Services, you join a community of nearly 10,000 employees dedicated to Oregon’s most vulnerable population. Career growth and development is encouraged through ample training and committee participation opportunities. The State of Oregon offers excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan. Come live, work, and play in Oregon. THIS IS WHAT YOU NEED TO QUALIFY: A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing). Resume required. References, with contact info, required. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. ESSENTIAL ATTRIBUTES: Technical or soft skills required in addition to the minimum requirements and should be highlighted in your application, resume, or cover letter. Family focus - Knowledge of community resources serving the needs of diverse populations. Decision making - Knowledge of delivering casework services to individuals, families, and groups. Attention to detail - Knowledge of accepted casework methods and techniques (including information/referral, assessment, interviewing, patient/client advocacy, resource utilization). Verbal/Written communication - Skill in communicating effectively, on a one-to-one basis and in groups, to provide information and advice or give assistance. Active listening skills -Skill in facilitating conflict resolution and dealing with people who may be experiencing trauma or frustrated. Organizational skill - Skill in organizing and putting work in priority order. Conflict Resolution – Reads situations quickly and deals effectively. Steps up to conflicts and sees them as opportunities. Finds common ground and gets cooperation without disruption to workflows or interpersonal relationships. ADDITIONAL REQUIREMENTS: Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. HOW TO APPLY: Current State of Oregon employees, apply through your employee Workday profile. View this job aid for help. Click on the “Apply” button and complete your application. View this video for help. After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox. If you are a veteran wishing to have veterans’ preference, your will receive a task in your workday account to provide military documents if you have not already provided them. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application. For questions about documentation, please visit: Veterans Resources. ADDITIONAL INFORMATION: This position is represented by the Service Employees International Union (SEIU). Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time. For questions about the job duties or application process, please contact brent.lawrence@odhsoha.oregon.gov Please be sure to include the job requisition number. If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at DHS.RECRUITMENT@dhsoha.state.or.us. DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA community members, and others to help us achieve our vision of a diverse and inclusive community.