Child Support Case Manager

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Make a difference with the Oregon Department of Justice! We are seeking to hire multiple dynamic self-starters, who enjoys challenges, to join our Division of Child Support as a Child Support Case Manager in our Albany Office.  We offer generous benefits for you and your family, great work-life balance, and a public service mission you can get behind!

In this role, you will be part of an outstanding team dedicated to establishing paternity and child support orders and enforcing child support obligations in cases involving families who are receiving or have received public assistance, and in certain non-assistance cases. The Mission of the Oregon Department of Justice is to serve state government and to support safe and healthy communities throughout Oregon by providing essential justice services.

If you are looking for a challenging opportunity with day-to-day variety:

Apply now!

The Oregon Department of Justice is an equal opportunity, affirmative action employer committed to work force diversity.

WHAT YOU WILL DO (in part)

• Review individuals’ case documents and records to determine if a child support order is needed;
• Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce child support orders;
• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action;
• Apply federal laws, Oregon laws and rules, agency policies and procedures; 
• Verify payments are properly disbursed;
• Verify accuracy of any State agency claims against child support;
• Request, review and evaluate declarations of parentage to initiate action. Complete and file legal documents to establish paternity. Process modification requests;
• Gather wage and health care information, research and apply child support guidelines to calculate support obligation;
• Use a variety of laws, guidelines, policies and procedures relating to child support to analyze information, calculate support obligations, and ensure correct application of monies to child support cases.

WHAT'S IN IT FOR YOU?

• Permanent, full-time employment in beautiful Albany, Oregon.
• A workplace where individual contribution matters, is recognized, and where creativity and accomplishment are rewarded.
• Job satisfaction as part of a team whose mission is to serve Oregon's children.
• Opportunity to expand your skills as a program case manager.
• Advancement opportunity within DOJ and other State agencies.
• An agency committed to equal opportunity and workforce diversity.
• Vacation, sick leave, paid holidays, and special days off. 
• Excellent medical, vision, and dental coverage.
• Pension and retirement programs.
• Representation and support by the Service Employees International Union (SEIU).

REQUIRED ATTRIBUTES AND SPECIAL REQUIREMENTS 

• Three years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers and typical software such as word processing.

A Bachelor's Degree may substitute for the above experience. To receive credit for a degree, you must attach a photocopy of your transcripts to your application.

Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

Child Support Case Manager-Entry employees are placed in the Child Support Case Manager classification (C5129 (21) - $3482 - $5056 monthly with PERS contribution) upon successful completion of trial service and meeting the minimum qualifications of Child Support Case Manager.

Current Child Support Case Managers with the Oregon Division of Child Support, who are selected for placement, will be processed as lateral transfers.

Requested Skills & Attributes

• Demonstrated adaptability when faced with change in job processes and requirements.
• Exceptional computer proficiency with a clear ability to learn new systems and methods.
• Skill in sorting through, and analyzing, mass amounts of information in order to independently make legally defensible decisions.
• Professional experience communicating policies, rules, or laws to the public.
• Extensive work experience using a variety of computer programs to view, enter, edit, and extract information. 
• Ability to independently complete assignments on time, even when faced with frequent interruptions and changes to rules, policies, forms and procedures. 

*Illustrated through in-depth employment and reference checks and application material.

APPLICATION PROCESS

APPLYING IS EASY!

Follow the "Apply" link above and complete the application online and all supplemental questions. 

• Attach your resume.
• Attach your cover letter. (1-2 pages outlining your experience).  Without a cover letter, your application may not be considered.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. Drag and drop both resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both of the required documents didn't attach to your application, please email a copy to the recruiter noted at the bottom of this job posting. Material will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Career Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job). ​

Working Conditions

Work in an open office environment with noise from ringing telephones, walk-in traffic, printers, telephone conversations, copiers, and other office equipment. Manage a large computerized caseload through work done by understanding and interpreting multiple computer program screens for long periods of time; changing quickly from one screen, program, data base and case type to another; coordinating the data; recalling the differences and similarities; and applying legal principles. Deal in a professional manner with parties who are irate, emotionally distraught and sometimes hostile or verbally abusive. Work on many detailed tasks at once and dealing with frequent interruptions and changes, including computer downtime, meetings, training sessions, frequent changes in forms and procedures due to changes in laws, rules, and policies, and incoming calls and walk-in visitors. Occasional in-state travel for trainings and meetings, at times, involving an overnight stay.
 

Conduct Expectations

The role of the Oregon Department of Justice is to serve state government and to support safe and healthy communities throughout Oregon by providing essential justice services. Employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job and maintain those same standards in their personal lives where actions could reflect on the Department.  

IMPORTANT

• The application must include work experience that supports how you meet the qualifications and requested skills.
• Your application materials and any supplemental information may be reviewed and evaluated for presentation, content, clarity, grammar, spelling, and applicable knowledge and skill(s).
• Additional applicant screening will depend on the number of qualified applications received. Screening may include skills testing, the results which may be used as part of the applicant evaluation process.
• Candidates whose background most closely matches the qualifications and required/requested skills of this position will be invited to an interview. 
• If at any point in the application process, you need assistance, please contact the recruiter at the bottom of this posting.  Help is available to upload or replace required attachments if needed.
• Monitor your Workday account, as all communications will be sent to your Workday account. You may be asked to submit additional information after initial application.
• If you are selected to interview and require particular accommodation during the interview, please inform the person scheduling the interview.
• This recruitment may be used to fill future vacancies.
• Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. We ask that you complete the questionnaire before the application deadline; extensions may be granted if necessary and reasonable. 
• Employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95% and pay a 6% employee contribution to PERS; the salary range noted above reflects base salary only.

If you need any assistance with the application process, please email DOJ Recruitment at:  doj.recruitment@doj.state.or.us.