Program Support Technician (00235)

Title: Program Support Technician (00235)

State Role Title: Admin and Office Spec III

Hiring Range: Commensurate with experience, up to $44,554

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DRIVER LIC COMPLIANCE WRK CNTR

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles’ (DMV) Driver’s License Compliance Work Center is seeking a Program Support Technician to be responsible for producing, reviewing, and assisting with high-volume workloads of mail-in service requests, phone calls from DMV’s Customer Service Centers and Customer Contact Centers, attorneys, customers, Driver Improvement Clinics, Virginia courts, Virginia Alcohol Safety Action Program, and immediate response to faxes and Landing Zones. This position will analyze driver history files to determine if drivers are in compliance with the Motor Vehicle Code and court orders, determine the correct action if drivers are out of compliance, update driving records accordingly, and perform other services provided by the work center as assigned.

Headquartered in Richmond, Virginia, DMV serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We do not just talk about our core values, we live them!

Minimum Qualifications

• Experience reading, analyzing, and applying policies and procedures and adapting to frequent policy and procedural changes
• Experience reviewing and interpreting laws and legal documents
• Experience interacting with law enforcement, courts, and/or attorneys
• Knowledge and/or experience performing mathematical computations and balancing and reconciling money
• Experience providing customer service, effectively managing difficult customer situations, and responding promptly to the needs of the customer
• Ability to be self-motivated to meet deadlines for completing tasks
• Experience working in a group setting in the workplace to quickly and effectively accomplish tasks
• Experience using Microsoft Office Suite, email, and databases
• Excellent problem-solving, using analytical and creative thinking to find solutions
• Experience working efficiently in a high demand, team oriented, and fast-paced environment
• Ability to multi-task and meet multiple established deadlines while maintaining a high level of productivity and close attention to detail in an environment in which change is constant
• Ability to work multiple shifts Monday - Friday 8:15 am - 5:00 pm, and alternated shift of 8:30 am - 5:15 pm, Saturday, as needed.8:00 am - 1:00 pm

Additional Considerations

None

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.