Compliance Officer III

The Bureau of Substance Addiction Services (BSAS), Quality Assurance and Licensing Unit (QAAL) is seeking a new team member to fill the role of The Compliance Officer III (CO III).

QAAL is responsible for the regulatory oversight of licensed substance addiction treatment programs and licensed alcohol and drug counselors, and for reviewing and responding to complaints against BSAS licensees and funded services. The Compliance Officer III shall monitor compliance of these licensees with applicable regulatory and / or contractual requirements and established policy. They are to review complaints, documents, and pertinent information concerning alleged violations of the laws, rules, and regulations. The CO III shall collaborate with assigned agency personnel, obtain evidence, and facts concerning complaints and cases of alleged non-compliance with law, rules, and regulations. The incumbent shall conduct investigations and confer with parties to the complaints; conduct interviews prepare reports, testify at hearings when needed.

The CO III shall onboard and train relevant BSAS staff members regarding intake and referral to the complaint line, documentation of complaints, documentation of investigations, and report writing. Additionally, the CO III shall maintain the complaint data system, ensuring the integrity and accessibility of the complaint data. The nature of these duties requires travel to BSAS licensed and/or contracted providers in multiple locations through the Commonwealth. The CO III is expected to have access to reliable transportation statewide, and flexibility for occasional evening and weekend work.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Oversee and coordinate inspection activities to ensure effective operations and compliance with laws, rules, regulations, and policies.
• Monitor licensed providers' activities, services, and functions through observation, interviews, evaluations to ensure compliance with governing laws, rules, regulations, and policies.
• Review complaints, reports, documents, and other pertinent information received from clients, the general public, licensee staff, and others concerning alleged violations of laws and regulations to determine the appropriateness of the complaint and determine the action to be taken.
• Respond to inquiries to provide information concerning agency policies, procedures, laws, rules, and regulations.
• Determine procedures to be used in collecting information and evidence in connection with complaints and alleged non-compliance with laws, rules, and regulations.
• Obtain evidence and establishes facts and alleged non-compliance with laws, rules, and regulations by interviewing individuals. May involve conducting on-site visits to determine the extent of non-compliance, the validity of complaints, and preparing evidence or information for appropriate action.
• Work together with other offices and agencies to exchange information and coordinate activities as appropriate.
• Collaborate with other authorities on activities such as surveillance, transcription, and research.
• Determine procedures to be used in collecting information and evidence in connection with investigations.
• Verify information obtained to establish the accuracy and authenticity of facts.
• Write investigative reports, Deficiency Correction Orders (DCO), and prepare other reports concerning assigned activities to provide requested information and make appropriate recommendations to BSAS and QAAL leadership.
• Perform related duties such as maintaining records, attending meetings, and preparing correspondence.
• Recommend concerning changes in policies and procedures governing assigned unit activities and confer with management staff and other agency personnel to provide information, resolve problems, and / or recommend changes in policies and procedures.

Required Qualifications:

• Understanding of general report writing.
• Capacity to use investigative techniques to obtain information and maintain accurate records.
• Skills to establish and maintain harmonious working relationships with others and exercise sound judgment.
• Capability to provide oral and written instructions in a precise and understandable manner in addition to deliver effective presentations.
• Aptitude to gather information by examining records and documents and accurately record information provided orally.
• Ability to analyze and determine the applicability of data and information, draw conclusions, and make appropriate recommendations to prepare general reports.
• Capable to assemble items of information per established procedures.
• Understanding when to exercise discretion in handling confidential information.
• Skillfulness to comprehend, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Proficiency to follow oral and written instructions with ensuring the principles of risk communication are followed.
• Understanding of investigative techniques and their principles, practices, and techniques of supervision.
• Skills to utilize computers and applications such as word processing, and spreadsheet software.
• Able to operate a motor vehicle.

Preferred Qualifications:

• Understanding of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit.
• Awareness of the types and uses of agency forms and equipment.
• Understanding of the state's computer system and the Bureau's operating network.
• Awareness of rules and regulations for operating a licensed substance abuse treatment program.
• Experience conducting information and fact-finding activities, including interviews, documenting investigative activities and findings, and assessing compliance and/or identification of risk factors.

About the Bureau of Substance Addiction Services:

The Mission of the Bureau of Substance Addiction Services (BSAS) is to foster healthy life choices through culturally responsive services that prevent, treat, and promote recovery from substance-related disorders.

Our Guiding Principles include:

• Addiction is a chronic disease that can be successfully prevented and treated.
• Eliminating the stigma associated with addiction is essential to our work.
• Substance use disorders affect individuals, families, and communities across the Commonwealth.
• No single treatment is appropriate for everyone and medications are an important element of treatment for many individuals.
• People affected by substance addiction should be treated with dignity and respect.
• The Bureau of Substance Addiction Services acknowledges the history of structural racism in the United States and its impact on health outcomes. The Bureau is committed to improving the quality of life for all Commonwealth residents, focusing on traditionally underserved and underrepresented populations.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high-quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious diseases, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offers services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to ensure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities, and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at MA Department of Public Health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

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