Operations & Policy Analyst 2

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Oregon Department of Revenue (DOR)

Location: 955 Center St NE, Salem, OR 97301

This recruitment is for an Operations and Policy Analyst 2 to join our Operations Administration Unit, within the Collections Division.

This is a full-time, Service Employees International Union (SEIU) represented position. This recruitment may be used to fill additional vacancies as they occur. 

This position is under review for a classification change to an Operations and Policy Analyst 3 within the next 6 months. If the position is reclassified to an Operations and Policy Analyst 3, the position would change to being an interpreter and advisor on state and federal statues, regulations, rules, policies, court decisions, and other state and local legal issues, focused primarily on collections.

Current duties include, but are not limited to:

• You will assist in the functional direction and overall monitoring of the Collections Division and its programs.
• You will research and evaluate collections laws, statutes, rules, regulations, and operations.
• You will make oral and written recommendations to management for informed decision making, represent the agency to various public, private, and legislative groups, and actively participate in the development of administrative rules and operating policies for the division’s programs and systems.
• You will complete daily, monthly, quarterly, and annual data compilation of various measures using agency approved systems, spreadsheets, and graphs.
• You will review and analyze bills introduced during legislative session and evaluate their impact to program an operations.
• You will research, track, and monitor administrative data for the Collections Division’s performance measures.
• You will maintain a system for reviewing all collections letters and look for opportunities to improve and clarify communication, and create new additional letters as needed.

Projected Operations and Policy Analyst 3 duties include, but are not limited to:

• Conduct and direct analysis and research of legislative, policy, and administrative issues affective programs administered by the division or in areas of technical specialization.
• Analyze and determine quality of existing policies, systems, and resource allocations to identify problems, forecast future needs, consider alternatives, and recommend solutions.
• Direct, or assist other professional/technical team members in the direction of, studies of division or agency operations on specific topics, their relation to other state or government agencies and the impact of any proposed changes.
• Regularly participate in group and individual projects that address issues within the Collection Division and across division lines to provide agency management with accurate and timely information to support decision making.
• Analyze data gathered by reading reports and compiling statistics, graphs, and tables pertinent to projects.
• Act as principal liaison to other divisions and departments on systems development and procedural matters.
• Serve as a resource on budget, system or program development, short and long range planning, and other departmental committees.

What's in it for you!

• Permanent, full-time employment in Salem, Oregon, located about 50 miles south of Portland, with an opportunity to travel across this beautiful state.
• The opportunity to make a difference in the lives of Oregonians.
• Work where individual contributions matter and are recognized, where creativity and accomplishment are rewarded.
• Opportunity to expand your technical and professional skills.
• Work-life balance, vacation, sick leave, 10 paid holidays a year, and three (3) personal days off. 
  • Full medical, vision, and dental.
  • Pension and retirement programs.
• Advancement and learning opportunities that will help grow your career with the State of Oregon.
• Opportunity to work with others who are passionate about public service.
• Multi-modal ride sharing! Get There is Oregon’s easy-to-use carpool matching tool that will help you connect to transportation options including finding a carpool match, joining or starting a vanpool, finding transit options, locating bike share options, and more!

Why join us!

DOR values a diverse and culturally competent workforce. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We stand by our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants of a protected class, including disability or veteran status. We encourage individuals of diverse backgrounds and who promote diversity and inclusion to join our agency.

• Our Vision is that we are a model of revenue administration through the strength of our people, technology, innovation, service, and collaboration. 
• Our Mission is to make revenue systems work to fund the public services that preserve and enhance the quality of life for all citizens.
• Our Core Values:  Highly ethical conduct – Service and operational excellence – Fiscal responsibility – Quality in relationships – Accountability – Continuous improvement.

Working Conditions

• Work in close proximity with people and office equipment with frequent interruptions and distractions.
• Some travel may be required.
• Often work on multiple tasks and within tight deadlines.

What you will need!

A Bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or any degree demonstrating the capacity for the knowledge and skills; AND two (2) years professional-level evaluative, analytical, and planning work.

OR

Any combination of experience and education equivalent to five (5) years of experience that typically supports the knowledge and skills for the classification.

How to Apply

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time.
• The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and desired skills and attributes listed above.
• Complete the supplemental questions.
• Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
• Attach your current resume.
• Warning—Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is not a “save and return later” function. Once you start your application you must submit it. Otherwise, you will have to start the application over when you return.
• There may be a variety of assessments used to determine the best candidate for this position (e.g., skills screening, essays, interviews).

***If you are a current State of Oregon employee, you must apply through your employee Workday profile.

***All others—To apply for this position, click on the "Apply" link above to fill out the online application and submit by the posted closing date and time.

Additional Information

• Veterans’ Preference—If you are a veteran, you may receive preference. Click here for more information about veterans' preference. If you checked that you are a veteran, we will ask you for your documents later in the process.
• Criminal Records Check—Employment in any position with the Department of Revenue for all current and prospective employees is contingent on full compliance with all programs administered by the Department, and passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
• Work Authorization—The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.
• This recruitment will be used to establish a list of qualified candidates to fill the current position.
• PERS—This is a PERS-qualifying position. After a six-month waiting period, eligible employees will have their base wage increased by 6.95% and the 6% PERS contribution deducted from their base pay. This will mirror the bargained SEIU and AFSCME PERS process.
• If you need technical assistance during the application process, or have difficulties with your Workday account, please Email the Workday team for assistance.
• Are you living out of state and looking to relocate to Oregon? Learn more about life in Salem or Portland.

If you have questions about the recruitment or would like a complete position description, please contact Sheri Myers, Human Resource Analyst, at sheri.l.myers@oregon.gov, or at 503-945-8548.

Job Reference Number: REQ-30017

If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:

Oregon Department of Revenue

Human Resources Room 135

Salem, OR 97301

Phone (503) 945-8547

Fax (503) 947-2047

Helpful Links

Applicant FAQ

Understanding the State Application Process

Help & Support webpage

Learn more about Oregon

The Oregon Department of Revenue is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position.

The Oregon Department of Revenue is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.