Senior Account Manager

WHO ARE WE?

The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more. 

Our team of 4,000 digital specialists across 30 locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our ‘big enough to cope, small enough to care’ ethos, providing an inclusive, supportive and an exciting place to accelerate your career.   

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

JOB PURPOSE:

As Senior Account Manager, you will oversee the delivery of a wide variety of campaigns across our eBay Australia account. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts.

KEY RESPONSIBILITIES:

• Manage designated briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Proudly representing DEPT in day-to-day client relationships
• Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team. Explaining the why and having a strong POV on the solution.
• Ensure feedback requirements are met whilst protecting clients values/brand
• Build a full understanding of eBay’s business, strategies, objectives, brand, audiences and challenges, supporting the Account Director in delivery of these, with a strong focus on owned channels. Onsite and social.
• Work closely with creative and strategy teams,  and to have oversight of all designated briefs statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts  briefs/projects  – running regular internal client-facing account reviews. 
• Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc and have a POV on the metrics, how we can improve for next time
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage juniors account managers and apprenticeships where available
• You will also be required to work in the office at least two days a week, alongside the eBay team

SKILLS AND PREVIOUS EXPERIENCE:

• Demonstrable agency experience in a Client Services position ideally within a digital creative agency
• Experience delivering a broad range of multi-channel marketing communications including digital and direct
• Extremely organised, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Advanced working knowledge of MacBook Office Suite
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly or as a mentor
• Driven by proactive thinking, being 3 steps ahead vs always being reactive

WE OFFER:

• 20 days’ holiday exclusive of public holidays
• 11% employer superannuation (pension) contribution (via SuperStream)
• Mental health support 
• A flexible, hybrid working policy
• Possibilities to do what you do best and to develop your skills further with training, development and certifications
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• Annual trip to the DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all-expenses-paid weekend of fun! 
• Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
• Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team or agency level 

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. 

Learn more about our diversity, equity, and inclusion efforts here.